Security Specialist

Responsibilities

• ● The Specialist provides second-level Cybersecurity Incident Response, client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Specialist will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Microsoft Sentinel and Defender.
• ● What you will do:
• ● x7 Support - 60% job weight
• ● Monitor, triage, investigate, remediate and resolve cyber incidents. Escalates unresolved issues to senior team members and/or manager(s).
• ● Act as an escalation point for SOC first-level analysts, perform root cause analysis.
• ● Provide technical knowledge transfer to clients and internal department on low complexity problems.
• ● Identifies, records, and escalate service performance trends, anomalies, and SLA breaches to senior leadership.
• ● Apply Trusted Advisor techniques to build up client trust and influence loyalty.
• ● Perform Quality Assurance ticket reviews to identify gaps.
• ● Service Delivery Improvement - 20% job weight
• ● Collaborate with Consultants to improve analytics and reduce false positives.
• ● Identify potential improvements in SOC processes and procedures, work with management and consultants to implement those.
• ● Provide mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests.
• ● Professional Development - 20% job weight
• ● Participate in various SOC projects like new use case / analytics development, new SOP creation, new service offering testing, new customer activation, etc.
• ● Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.
• ● Participate notably in assigned self-paced training.
• ● What we expect of you:
• ● Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR
• ● years total of Information Technology experience to include 1 year of security experience in a client-focused environment, and/or working in a security operations center