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Technical Support SpecialistHCLTech · Melbourne, Victoria, Melbourne City, Australia
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HCLTech

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Technical Support Specialist

🗓️ Posted 2026-10-02 Melbourne, Victoria, Melbourne City, Australia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$5,400–A$6,700/mo

About the Company

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled 14.7 billion. To learn how we can supercharge progress for you, visit hcltech.com Information Technology & Services Specialties: Manufacturing, Aerospace & Defense, Financial Services, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities, Consumer Electronics, Healthcare, Cloud, Digital, Engineering, AI, Technology and Services, Software

Responsibilities

  • ● Job Summary
  • ● Key Responsibilities
  • ● Own and maintain the SuccessFactors product roadmap, with Employee Central Payroll as the priority, aligned to business strategy and HR transformation goals.
  • ● Act as the SME for SuccessFactors modules - Employee Central Payroll first, plus Employee Central and adjacent modules - and their integration with other enterprise platforms (finance, time/attendance, banking).
  • ● Partner with the People & Culture team to identify, validate and prioritise HR and payroll system requirements.
  • ● Engage business stakeholders and external vendors to gather insights, align priorities and keep delivery on track.
  • ● Translate monthly business needs into clear, actionable requirements and build and manage the product backlog with the technology team.
  • ● Prioritise features and enhancements on business value, feasibility and strategic fit.
  • ● Facilitate workshops and discovery sessions to define future-state payroll and HR processes and system capabilities.
  • ● Develop business cases to secure internal approval and funding for new initiatives and enhancements.
  • ● Monitor delivery, clear blockers, and ensure features, fixes and payroll changes (including legislative and compliance updates) release on time.
  • ● Support change management and adoption so the platform transitions cleanly into BAU.
  • ● Skill Requirements
  • ● Proven Product Owner experience on SAP SuccessFactors in a large, complex organisation.
  • ● Deep, hands-on Employee Central Payroll (ECP) expertise - configuration understanding, payroll processing cycles, and payroll compliance.
  • ● Strong grasp of Australian payroll (awards, superannuation, PAYG, Single Touch Payroll and related legislative requirements).
  • ● Track record translating business needs into backlogs and delivering in an agile environment.
  • ● Strong stakeholder management across HR/P&C, technology and external vendors.
  • ● Other Requirements