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Abbott

Manager, IT SAP Support (2 PM to 11 PM)

🗓️ Posted 2026-08-11 Petaling Jaya, Selangor, Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37, Malaysia Full-time Hybrid ICT

Company shared salary

NA

Market rate

RM12,000–RM18,000/mo (RM144,000–RM216,000/yr)

Based on similar roles (title + domain + location).

About the Company

Abbott is a global healthcare leader that develops and markets products in diagnostics, nutrition, diabetes care, and established pharmaceuticals, and is recognized as one of the world's most admired organizations with an inclusive culture that values diversity, innovation, and continuous improvement.

Responsibilities

  • ● Lead the intake, prioritization, and resolution of SAP production support tickets across S/4HANA functional areas.
  • ● Ensure support services are delivered within agreed service level expectations and drive continuous improvements in service quality and efficiency.
  • ● Manage Hypercare activities for major SAP implementations, including support readiness, user enablement, metrics reporting, and exit criteria management.
  • ● Build strong partnerships with business stakeholders and the SAP Center of Excellence to ensure operational excellence and customer satisfaction.
  • ● Lead and develop a team of employees and contractors, ensuring appropriate resource planning, coaching, and performance management.
  • ● Review and approve change requests, risk assessments, system outage communications, and operational performance reporting.
  • ● Manage operational budgets and ensure compliance with IT governance, quality, and regulatory requirements, including FDA and GxP standards.

Requirements

  • ● Bachelor's degree in Computer Science, Information Technology, Business, or a related discipline.
  • ● Ten years of IT experience with increasing responsibility in SAP support, delivery, or project management.
  • ● Hands on experience supporting SAP environments, including S/4HANA, ECC, Sales & Distribution (SD), FI/CO, Materials Management (MM), Warehouse Management (WM), and EDI.
  • ● Strong stakeholder management and communication skills with the ability to work across technical and business teams.
  • ● Prior experience in the healthcare, pharmaceutical, medical device, or life sciences industry.
  • ● Experience leading geographically dispersed teams in a global organization.
  • ● Proven success working in complex, matrixed environments.
  • ● Strong leadership, coaching, and people development capabilities.
  • ● Experience with GxP validation and regulated environments.
  • ● Ability to travel internationally up to 15% as business needs require.

Benefits

  • ● Career development opportunities with a global healthcare leader.
  • ● Collaboration with diverse teams across multiple countries and business divisions.
  • ● Recognition as one of the world's most admired organizations and a great place to work.
  • ● An inclusive culture that values diversity, innovation, and continuous improvement.