Project Manager (ServiceNow Transformation)- London

Responsibilities

• ● FDM is a global business and technology consultancy seeking a Project Manager (ServiceNow Transformation) to work for our client within the Finance sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will be based in London.
• ● Our client is seeking an experienced Project Manager to support a major ServiceNow transformation programme within a large financial services environment. The role will focus on delivering complex ServiceNow initiatives across ITSM, ITOM, Event Management, Now Assist, legacy process transformation, asset management and enterprise workflow modernisation.
• ● The successful candidate will lead the end-to-end delivery of ServiceNow projects, helping to modernise legacy processes, improve operational visibility, reduce manual effort, enhance service management capability and drive greater value from the strategic ServiceNow platform. This will involve working closely with technology, operations, process, business and vendor stakeholders to define requirements, prioritise use cases, manage delivery plans and ensure successful adoption across the organisation.
• ● This is a hands-on project management role suited to someone who understands large-scale technology transformation, has strong ServiceNow knowledge and is comfortable managing complex dependencies across multiple workstreams.
• ● Lead the full project lifecycle for ServiceNow transformation initiatives, from initiation and planning through to execution, governance, delivery and closure.
• ● Manage delivery across areas such as ITSM, ITOM, Event Management, Now Assist, Software Asset Management, Hardware Asset Management, cloud workflows, patch management, control tower workflows and wider enterprise workflow transformation.
• ● Work with process owners, product owners, technical teams, business analysts and SMEs to define current-state processes, future-state requirements and detailed delivery plans.
• ● Support the migration, standardisation and optimisation of legacy processes onto the strategic ServiceNow platform.
• ● Identify, define and prioritise high-value ServiceNow use cases that improve incident management, operational visibility, alert correlation, service health monitoring, automation, remediation and user experience.
• ● Oversee requirements gathering, solution design, configuration activity and delivery planning across relevant ServiceNow modules.
• ● Manage senior stakeholders across IT Service Management, IT Operations, Infrastructure, Cloud Operations, Risk, Business Units, vendors and other relevant teams.
• ● Manage relationships and delivery expectations with ServiceNow and third-party vendors where required.
• ● Proactively identify, manage and escalate risks, issues, dependencies and delivery blockers.
• ● Develop and support change management plans, communications, training and adoption activity to ensure successful implementation of new processes and capabilities.
• ● Manage project budgets, resource plans, delivery milestones and reporting requirements.
• ● Provide clear project status updates, governance materials and senior management reporting.
• ● Plan and oversee testing activity where required, including UAT, integration testing, performance testing and data validation.
• ● Ensure transformation activity aligns with internal governance, regulatory, audit and compliance requirements.
• ● Drive continuous improvement by keeping up to date with ServiceNow platform capabilities, ITSM/ITOM best practice, automation, AI and enterprise workflow trends.
• ● Qualifications