Senior Consultant

Responsibilities

• ● Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
• ● Recognized as the 1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI first organization, we empower our people to work on next generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
• ● Join Infosys and be part of a culture that's not just promised-it's certified. TopEmployer2026 ThriveAtInfosys
• ● Visit www.infosys.com (http://www.infosys.com/) to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
• ● Role Description:
• ● Network Technical Specialist for Infra
• ● Location: Melbourne / Sydney
• ● Salary: AUD 108,571- 119,893 Annual Gross
• ● Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
• ● Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
• ● Work Arrangement:
• ● This role operates within a 24/7 NOC environment. Candidates must be willing and able to work rotating shift rosters and participate in an on-call roster as required.
• ● Roles and Responsibilities:
• ● Own the full lifecycle of incidents, service requests, problems, and changes-including normal, planned, and emergency changes-from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision.
• ● Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise-always with a focus on maintaining SLA compliance and service continuity.
• ● Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
• ● Coordinate and collaborate with third-party vendors-including Cisco, Juniper, Fortinet, and others-to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
• ● Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys's services.
• ● Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
• ● Assess customer IT environments to identify gaps, recommend enhancements, and propose forward-looking solutions that support their business objectives and long-term technology roadmap.