German Speaking Business Applications Support (SAP S/4HANA)

Responsibilities

• ● At Olenex, we supply a broad portfolio of high-quality edible oils and fats to customers worldwide. With thirteen strategically located refineries across Europe, we produce a wide range of liquid and tropical oils. Our team of specialists works closely with both food and non-food producers to deliver tailor-made ingredients that meet specific needs.
• ● Beyond production, we are active in trading and sourcing raw materials to strengthen our offering in the oil and fats industry. Sustainability and fair trade are at the heart of what we do. Through our SharedResponsibility initiative, we build integral partnerships and work toward a 100% sustainable supply chain.
• ● We also believe in investing in our people. At Olenex, you'll find opportunities for career development, training, and contribution within a dynamic and challenging environment where your impact truly matters.
• ● Business Applications Support (SAP S/4 Hana)
• ● to join our team at the Central Post office in the heart of Rotterdam.
• ● As part of Business Applications Support, you ensure reliable first line operational support for SAP S/4HANA and connected business applications. You act as the primary point of contact for end users, focusing on timely incident resolution, clear communication, and structured escalation. In this role, you contribute to stable system operations and a positive user experience, while supporting access management, troubleshooting, and continuous improvement of the application landscape.
• ● What the role entails:
• ● Provide first line (L1) functional support for SAP S/4HANA across core business processes
• ● Analyse, log, resolve, and track incidents and service requests via the ITSM system
• ● Escalate complex issues to L2/L3 support and coordinate resolution
• ● Support users with SAP Fiori apps and daily system usage
• ● Perform basic checks on data consistency, reporting outputs, and integrations
• ● Manage SAP "For Me" tickets, including logging, tracking, and coordinating follow up actions
• ● Act as liaison between SAP, IT, and internal stakeholders
• ● Support SAP user access requests, role assignments, and basic authorisation troubleshooting
• ● Provide support for peripheral tools (reporting, data, integrations) connected to SAP
• ● Monitor interfaces and data flows, coordinating fixes with internal teams or vendors
• ● Ensure clear and timely communication with end users on incident status and resolution
• ● Maintain accurate ticket documentation, categorisation, and prioritisation