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Channel Operations SpecMedtronic · Bangkok, Thailand
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Medtronic

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Channel Operations Spec

🗓️ Posted 2026-10-09 Bangkok, Thailand Full-time Hybrid General
💰 Salary Not shared 📊 Market THB 70,000–THB 110,000/mo

About the Company

Engineering the extraordinary A global healthcare technology leader - boldly attacking the most challenging health problems facing humanity with innovations that transform lives. Medical Equipment Manufacturing Specialties: Medical Devices, Healthcare Technology

Responsibilities

  • ● Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
  • ● A Day in the Life
  • ● The Technical Service Channel Specialist will support service channel operations across SEA/APAC by coordinating with service providers and channel partners, managing installation base data, supporting process training, and ensuring accurate documentation and reporting. The role requires strong commercial awareness, data analysis skills, and proficiency in Microsoft Excel and PowerPoint to enable effective execution, compliance, and cross-functional coordination.
  • ● Position Summary
  • ● The Technical Service Channel Specialist supports service channel operations across SEA/APAC, with a focus on partner coordination, process compliance, installation base management, and operational execution. The role acts as a key liaison between Medtronic, service providers, and channel partners to ensure consistent service delivery and strong governance.
  • ● This position requires commercial awareness, strong documentation discipline, data analysis capability, and proficiency in Microsoft Excel and PowerPoint. The Specialist will also support process training, reporting, and cross-functional issue resolution to enable efficient and compliant service operations.
  • ● Key Responsibilities
  • ● Coordinate with service providers, channel partners, and internal stakeholders to support service channel operations across SEA/APAC.
  • ● Manage backend documentation, trackers, reports, and process records with accuracy and timeliness.
  • ● Support onboarding, renewals, and operational alignment with service providers and channel partners.
  • ● Assist with Analyzing calls data, including data accuracy, updates, and reporting.
  • ● Conduct and support process training for internal teams, service providers, and channel partners.
  • ● Analyze operational data to identify trends, gaps, and improvement opportunities.
  • ● Prepare reports and presentations using Microsoft Excel and PowerPoint for reviews and leadership discussions.
  • ● Apply commercial understanding to support service channel planning and partner coordination.
  • ● Support governance, compliance, and process adherence across service channel activities.
  • ● Work closely with cross-functional teams to resolve operational issues and improve service effectiveness.
  • ● Required Qualifications
  • ● Bachelor's degree in Business, Engineering, Operations, or related fields.
  • ● + years of experience in Channel Operations, Service Operations, Commercial Operations, Vendor Management, or related functions.