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Director of Operational Planning & Value RealisationZilch · Zilch UK
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Zilch

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Director of Operational Planning & Value Realisation

🗓️ Posted 2026-08-19 Zilch UK Fulltime Hybrid Consulting Strategy
💰 Salary Not shared 📊 Market 8,333 GBP–12,500 GBP/mo

About the Company

We're one of Europe's fastest-growing fintech companies - on a mission to create the world's most empowering way to pay. We launched the product in 2020 and achieved double unicorn status, valued at 2 billion, and since then have taken on more than 6 million customers. Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us

About the Role

The Director of Operational Planning & Value Realisation is responsible for the commercial stewardship of Service Operations. The role provides executive ownership for the planning, analytical and commercial disciplines that ensure operational investment, AI adoption, workforce strategy and transformation activity translate into measurable improvements in customer outcomes, operational efficiency and financial performance. Working alongside Operational Excellence, the Director ensures Service Operations not only creates value through continuous improvement, but consistently realises that value through disciplined planning, commercial governance and operational optimisation. Primary Accountabilities The Director is accountable for ensuring Service Operations continues to improve its economic contribution to the wider business. This includes executive ownership for: - Operational planning - Workforce strategy - Supplier strategy - Business Analysis - Commercial modelling - Operational investment appraisal - Benefits realisation - Cost-to-serve optimisation - Productivity improvement - Efficient growth - Commercial governance of operational transformation The role ensures Service Operations remains commercially efficient as customer volumes, AI capability and product complexity continue to grow. Day to day responsibilities. Commercial Stewardship - Provide executive ownership for the commercial performance of Service Operations. - Ensure operati

Requirements

  • ● ational change would be advantageous.
  • ● Leadership Profile
  • ● The successful candidate will be:
  • ● Commercially astute with strong financial acumen.
  • ● Highly analytical and numerate.
  • ● Comfortable operating at executive level.
  • ● Curious, pragmatic and outcome focused.
  • ● Able to balance customer outcomes with commercial priorities.
  • ● Comfortable making complex investment recommendations.
  • ● Confident influencing without relying on hierarchy.
  • ● A strong systems thinker capable of connecting operational decisions to wider business performance.
  • ● What Success Looks Like
  • ● Within 12 months the Director will have:
  • ● Established a single operational planning framework across workforce, supplier strategy and transformation.
  • ● Introduced a consistent benefits realisation framework across Service Operations.
  • ● Embedded commercial governance across all significant operational investment decisions.
  • ● Improved cost-to-serve whilst maintaining or improving customer outcomes.
  • ● Developed a long-term workforce strategy supporting AI adoption and international growth.
  • ● Created executive visibility of the economics of Service Operations.
  • ● Demonstrated measurable financial value from operational transformation.

Benefits

  • ● Compensation & Savings:
  • ● Pension scheme.
  • ● Death in Service scheme.
  • ● Income Protection.
  • ● Permanent employees enjoy access to our Share Options Scheme.
  • ● % back on in-app purchases.
  • ● 200 for WFH Setup.
  • ● Health & Wellbeing:
  • ● Private Medical Insurance including;
  • ● GP consultations (video, telephone or face-to-face).
  • ● Prescribed medication.
  • ● In-patient, day-patient and out-patient care.
  • ● Mental health support.
  • ● Optical, dental & audiological cover.
  • ● Physiotherapy.
  • ● Advanced cancer cover.
  • ● Menopause support.
  • ● Employee Assistance Programme including:
  • ● Unlimited mental health sessions.
  • ● /7 remote GP & physiotherapy.
Credential Requirements for United Kingdom
🔴

SRA Solicitors Qualifying Examination (SQE)

Solicitors Regulation Authority

Must have to work
Cost: GBP 4,000–8,000 Timeline: 1–2 years
🔴

ICAEW ACA or ACCA Qualification

ICAEW / ACCA

Must have to work
Cost: GBP 2,000–5,000 Timeline: 3–5 years

For audit roles only