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Claims Handler - Third PartyZego · Halifax
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Zego

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Claims Handler - Third Party

🗓️ Posted 2026-09-16 Halifax Fulltime Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market 2,000 GBP–2,500 GBP/mo

About the Company

At Zego, we're on a mission to do the good thing, not the insurance thing. Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive. We're not just updating insurance; We're leading the AI evolution in insurance. For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook. We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives.

Responsibilities

  • ● Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
  • ● Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays.
  • ● Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
  • ● Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.
  • ● Working on Personal Injury claims inside and outside of MOJ/OIC portals.
  • ● Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
  • ● Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.

Requirements

  • ● Strong Claims handling experience in a insurance company - desirably with an Insurtech or Motor Insurance provider.
  • ● Good working knowledge of the MOJ and OIC portals.
  • ● Strong telephone negotiation skills.
  • ● Ability to plan, organise and prioritise own workload.
  • ● Sound knowledge of liability scenarios as well as a good sense of commercial awareness.

Benefits

  • ● Market-competitive salary, benchmarked against your function and reviewed every year.
  • ● Annual performance bonus, linked to company performance and your contribution.
  • ● Share options, a real stake in the company and a share in the future you build.
  • ● Private medical insurance.
  • ● Pension, generous holiday, and 1,000 a year to spend on getting to the office or learning something new.
  • ● Cutting-edge systems and tools, so you always have what you need to drive your impact.