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Customer Claims HandlerZego · Halifax
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Zego

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Customer Claims Handler

🗓️ Posted 2026-09-18 Halifax Fulltime Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market 2,000 GBP–2,500 GBP/mo

About the Company

At Zego, we're on a mission to do the good thing, not the insurance thing. Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive. We're not just updating insurance; We're leading the AI evolution in insurance. For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook. We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives.

About the Role

A motor claim usually lands on a customer's worst day. In 18 months, Zego customers in that position will get a clear, fair outcome quickly, because you own their claim from first assessment through to settlement. Liability decisions will be accurate, costs controlled, and fraud caught early.

Responsibilities

  • ● Settle a portfolio of motor claims through to final resolution, with accurate liability assessment and proactive cost control.
  • ● Assess recovery and total loss claims using the evidence available, including dash cam footage, witness statements and police reports.
  • ● Negotiate with other insurers, solicitors and credit hire companies to manage costs and settle losses.
  • ● Resolve disagreements over settlement figures and liability decisions with patience and data backed explanations.
  • ● Issue settlements for repairs, medical bills and vehicles once a claim is finalised.
  • ● Catch fraud early by investigating indicators and cross-referencing claim details against industry databases.
  • ● Keep internal systems and customer files up to date, respond promptly to customer queries, and route customers to the right supplier.

Requirements

  • ● Claims experience, previous insurance claims experience, ideally within motor insurance.
  • ● Fast paced customer service experience, ideally a call centre.
  • ● Comfortable on phone and live chat, happy speaking to customers directly, in both channels.
  • ● An eye for detail, notice what does not add up, and build rapport easily.
  • ● Prioritisation, multitask, set priorities and manage time effectively.
  • ● Work AI-first, use AI daily, and be curious, experiment fast, and take ownership of getting good quickly.

Benefits

  • ● Market-competitive salary, benchmarked against your function and reviewed every year.
  • ● Annual performance bonus, linked to company performance and your contribution.
  • ● Share options, a real stake in the company and a share.