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Credit Hire Claims HandlerZego · Halifax
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Zego

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Credit Hire Claims Handler

🗓️ Posted 2026-09-21 Halifax Fulltime Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market 2,000 GBP–2,916 GBP/mo

About the Company

At Zego, we're on a mission to do the good thing, not the insurance thing. Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive. We're not just updating insurance; We're leading the AI evolution in insurance. For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook. We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives.

About the Role

Zego's new credit hire department is expanding, and we're looking for a Credit Hire Claims Handler to join us. You'll own a portfolio of credit hire cases, get customers back on the road, and be their main point of contact. We're after a motivated, ambitious individual who wants to help shape its future, with real exposure to growth opportunities along the way. If you're detail-oriented and take pride in getting things right, you'll be perfect for this role.

Responsibilities

  • ● Own a caseload of credit hire cases from initial vetting through to resolution, keeping accurate records.
  • ● Answer customer queries by phone and email, maintaining a professional standard throughout.
  • ● Support with PCNs, invoices, and other administrative tasks.
  • ● Align closely with Zego's claims, legal, finance and insurance teams.

Requirements

  • ● Attention to detail to accurately record case information and identify discrepancies.
  • ● Commercial awareness to understand how your decisions affect wider business outcomes.
  • ● Professionalism to confidently and clearly communicate with customers by phone and email, leading with empathy and always representing Zego in a positive light.
  • ● Collaborative and proactive mindset to be eager to learn and ability to work cross-functionally.
  • ● Prior experience working in the insurance or motor claims industry is desirable.
  • ● You work AI-first, using AI daily, and are curious, experiment fast, and take ownership of getting good quickly.

Benefits

  • ● Market-competitive salary, benchmarked against your function and reviewed every year.
  • ● Annual performance bonus, linked to company performance and your contribution.
  • ● Share options, a real stake in the company and a share in the future you build
  • ● Private medical insurance.
  • ● Pension, generous holiday, and 1,000 a year to spend on getting to the office or learning something new.
  • ● Cutting-edge systems and tools, so you always have the best equipment to do your job.