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Technical Claims Manager Zego · Halifax
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Zego

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Technical Claims Manager

🗓️ Posted 2026-10-06 Halifax Fulltime Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market 4,500 GBP–6,500 GBP/mo

About the Company

At Zego, we're on a mission to do the good thing, not the insurance thing. Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive. We're not just updating insurance; We're leading the AI evolution in insurance. For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook. We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives.

About the Role

Zego's Claims department is expanding, and we're on the hunt for a highly skilled Technical Claims Manager to elevate our standards of technical excellence. In this pivotal role, as a Technical Claims Manager, you'll drive excellence, quality, and innovation. You will lead the performance of our Quality Assurance Framework, ensuring best-in-class auditing of both our internal claims team and external providers. Your expertise will ensure that every aspect of our claims handling, from technical precision to customer experience, meets and exceeds industry-leading standards.

Responsibilities

  • ● Lead continuous improvements of our Quality Assurance Framework, ensuring technical excellence across all claims processes.
  • ● Deal with complex indemnity referrals applying all relevant legislation and delivering swift resolutions for our customers.
  • ● Develop and refine best-practice documentation, keeping our teams equipped with cutting-edge claims strategies.
  • ● Train, mentor, and develop our claims team, fostering a culture of continuous learning and technical excellence.
  • ● Monitor, analyse, and report on claims initiatives, identifying opportunities to optimise efficiency and drive performance improvements.
  • ● Collaborate cross-functionally with experts across Fraud, Data, Product Management, Engineering, Actuarial, Reserving, and Sales to enhance our claims strategy.
  • ● Represent Zego in supplier and client meetings, building strong external relationships and ensuring alignment with our quality and service expectations.
  • ● Shape the future of claims processing, influencing system development, enhancing automation capabilities, and driving innovation.
  • ● Champion claims data quality and completeness, working closely with our Data and Product teams to ensure data is accurate, accessible, and actionable across all internal systems.

Requirements

  • ● Proven track record of hands-on motor claims experience within an insurance company, ideally within an Insurtech or Motor Insurance provider where innovation meets efficiency.
  • ● Excellent technical claims knowledge from handling and/or auditing a wide variety of claims across AD, TPVD & TPPI, ideally including Large Loss
  • ● Experience of dealing with indemnity referrals and confidence making nuanced decisions around issues such as misrepresentation
  • ● A natural leader, confident in your ideas but adaptable to change, thriving in a fast-paced and evolving environment.

Nice to Have

  • ● CII Certificate is a plus

Application Notes

If you're ready to build the future of insurance, we're hiring. Do not take our word for it. Read what Zegons say about us on Glassdoor https://www.glassdoor.co.uk/Overview/Working-at-Zego-Insurance-EIIE1851459.11,25.htm