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Claims ManagerWarren · Ghent - hybrid
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Claims Manager

🗓️ Posted 2026-08-28 Ghent - hybrid Fulltime Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market 4,000 EUR–6,500 EUR/mo

About the Company

WASABIT provides a flexible and cost-effective remote recruiter or talent acquisition as a service WASABIT acts as an interim remote recruiter or long-term talent acquisition partner for startups. Our results have surpassed expectations in terms of quality and value - we have helped companies hire at a cost per hire of as low as 3000 USD (300,000 JPY). Our solution offers a team to act as your team, already expertly trained in recruitment which translates to consistent results and lowers the risk of having an individual becoming absent for any reason. WASABIT's story started in 2016 as purely an agency focused on hiring web engineers. In 2018, we pivoted our business to a remote recruiter or talent acquisition as a service model. During the pilot phase, our customers discovered that we were producing high quality results at up to 1/10th of the cost of agency competitors. We have not looked back since and are focused on hiring the best talent for startups, saving them time, and lowering their hiring risk. We hire across all levels and functions. We are experts at building a direct sourcing strategy as well as consulting on improving brand awareness, identifying bottlenecks in the recruitment and overall structure of your company to help improve hiring and retention. Staffing and Recruiting Specialties: Branding, Content Creation

Responsibilities

  • ● WHY WE EXIST
  • ● Most compensation plans in Belgium are stuck in the past: low-yield products, low transparency, endless paperwork. Meanwhile, employees are stressed about money and HR teams are buried in admin.
  • ● That's where WARREN comes in. We're pioneering Wealth Enablement: a new category that makes pension, benefits and investing options modern, transparent, and actually valued. Employers love us because we help them attract and retain talent. Employees love us because their money finally works for them.
  • ● We've secured our pension fund license, a first-of-its-kind in Belgium, and momentum is exploding. As we scale, the quality of our operations is what separates a good experience from a great one.
  • ● WHAT YOU'LL OWN
  • ● If a member of one of our pension plans becomes unable to work due to illness or injury, or if a member passes away, their family should be able to count on us. Today, the handling of these claims (intake, assessment, payment, and everything in between) runs through an external administrator. We're bringing it in-house because we want to control it and be close to our members. You'll be the one who builds and owns it.
  • ● This isn't a role where you'll step into an established team with mature tools and processes already in place. You'll build this capability inside Warren from the ground up; manual at first, with systems and automation growing around you as you go. You'll be the named point of contact for members going through some of the hardest moments in their working lives, and you'll define what they hear from us, when, and how.
  • ● You won't do this alone. You'll work with Engineering to turn manual work into internal tools (and you're encouraged to build your own AI tools along the way), with an external medical adviser on assessments, and with Finance on payments and reporting. There's no finished playbook waiting for you; you'll write it and shape how Warren handles work disability and death claims for years to come.
  • ● THE DAY TO DAY
  • ● - Claim Intake & Member Experience
  • ● Be a member's or beneficiary's first point of contact after a claim is filed, guiding them through what happens next in plain, human language
  • ● Send members one clear checklist of what's needed and why it's needed
  • ● Acknowledge receipt of documents quickly, follow up only on what's missing, and keep members informed at every step
  • ● Recognise when a case needs a more personal touch (e.g. a phone call instead of an email) and adapt accordingly
  • ● - Assessment, Decisions & Medical Coordination
  • ● Check coverage, waiting periods and policy conditions, and decide straightforward claims administratively
  • ● Route cases that need medical judgement to our external advising doctor, and translate their conclusion into a clear decision for the member
  • ● Communicate decisions with the reasoning explained in plain language
  • ● - Payments, Renewals & Case Follow-Up
  • ● Calculate and process benefit payments in line with the applicable plan conditions