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Customer Solutions AnalystVitesse · USA
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Vitesse

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Customer Solutions Analyst

🗓️ Posted 2026-09-17 USA Fulltime Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market NA

About the Company

At Vitesse, we're more than just a payments platform - we're the trusted financial infrastructure connecting the global insurance ecosystem. Tailor-made for insurers, brokers, MGAs, and TPAs, our unified platform optimises claims funds, enables real-time global payments, and delivers full financial control. Our impact is real: over 20 billion in payments across 200+ countries, hundreds of millions returned to insurers' balance sheets, and counting. We're licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), with over 260 amazing colleagues worldwide. With 93 million recently raised in Series C funding from KKR, our journey is just beginning, and our ambitions are sky-high. Headquartered in the heart of London and expanding across Europe and the US, Vitesse is where your ideas power tomorrow's insurance solutions. Are you ready to make a difference You're in the right place.

About the Role

Reporting to Head of Operations, you'll join our growing US Operations team as a Solutions Analyst, supporting customers through platform configuration, onboarding, optimisation and operational support while maintaining strong operational controls and customer experience.

Responsibilities

  • ● Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use.
  • ● Provide technical guidance and configuration support to clients and internal stakeholders.
  • ● Resolve customer enquiries and perform solution configuration updates.
  • ● Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
  • ● Support user access reviews and account configuration updates.
  • ● Support UK US migrations, SSO, mergers, pricing updates and legacy account restructuring.
  • ● Support onboarding, testing, UAT and platform releases.
  • ● Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
  • ● Maintain documentation and meet SLA expectations.
  • ● Follow operational risk controls, verification processes and escalate high-risk requests.
  • ● YOUR MISSION
  • ● Deliver an exceptional customer experience by becoming a trusted expert in the Vitesse platform while maintaining operational excellence, security and client service.
  • ● SUCCESS IN YOUR FIRST YEAR
  • ● Become a trusted product expert.
  • ● Independently manage customer configuration requests.
  • ● Support onboarding, migrations and platform enhancements.
  • ● Meet SLA and quality targets.
  • ● Drive continuous improvement opportunities.
  • ● WHAT YOU'LL NEED TO SUCCEED
  • ● Strong analytical and problem-solving skills.