Customer Support Manager

Money in the right place, at the right time Vitesse is the trusted financial infrastructure connecting the global insurance ecosystem. Purpose-built for insurers, brokers, MGAs, and TPAs, Vitesse offers a unified platform that optimizes claims funds, enables real-time global payments, and delivers end-to-end financial control. To date, Vitesse has facilitated more than 20 billion in payments across 200+ countries and currencies, returning hundreds of millions in claims funds to insurers' balance sheets. Licensed by the FCA in the UK and DNB in Europe, Vitesse also operates Vitesse Trust Company, LLC, which is regulated by the New York State Department of Financial Services (NYDFS). Headquartered in London, with a growing presence across Europe and the US, Vitesse employs over 175 people worldwide. In 2024, the company secured 93 million in Series C funding led by KKR to accelerate its US expansion and drive continued product innovation. With its scalable, trusted platform, Vitesse is redefining how money moves in insurance-helping the industry act faster, stay in control, and excel. Financial Services Specialties: Insurance Claims Payments, Claims Fund Management, Payment Solutions for Insurance, Third Party Administration, MGA Solutions, Insurance Carriers, Claims Operations, Financial Technology, Capital Requirements Optimization, Claims Transparency, Insurance Finance, Real-time Payment Visibility, Cross-border Payments, Global Treasury Solutions, Regulatory Compliance, Claims Automation, Embedded Payments, Treasury and Liquidity Management, Insurance Technology (Insurtech), API Integration for Insurance Payments, Fund Safeguarding, Reconciliation