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Head of Customer SuccessTandem Health · Stockholm
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Tandem Health

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Head of Customer Success

🗓️ Posted 2026-09-21 Stockholm Fulltime Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 65,000 SEK–95,000 SEK/mo

About the Company

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE At Tandem Health we're reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We're a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you

About the Role

Tandem Health is scaling across multiple markets, and we are looking for a Head of Customer Success to define what world-class customer success looks like at Tandem. This role is not primarily about building a traditional Customer Success team. Instead, you will set up the foundations, processes, playbooks, rhythms, and standards that enable our teams in every market to deliver an excellent customer experience.

Responsibilities

  • ● Managers, Sales, Product and leadership to ensure customers are successfully onboarded, deeply engaged, continuously supported, and able to realise clear value from Tandem throughout their journey.
  • ● You will be responsible for turning Customer Success into a repeatable, high-quality discipline across Tandem - helping us retain customers, drive expansion, increase engagement, and create consistently excellent customer relationships across markets.
  • ● WHAT YOU WILL DO
  • ● Define what excellent Customer Success looks like at Tandem
  • ● Rebuild the Customer Success foundations from scratch, including processes, playbooks, rituals, tools, and standards
  • ● Create a clear customer journey across onboarding, adoption, engagement, retention, expansion, and renewal readiness
  • ● Develop practical playbooks for customer onboarding, QBRs, success plans, health checks, escalation management, upsell opportunities, sales collaboration and ongoing engagement
  • ● Coach and train Medical Operations Specialists on how to deliver excellent Customer Success in their markets
  • ● Set the standards for how teams build trust, create value, manage relationships, and keep customers engaged
  • ● Help teams identify opportunities to upsell, expand, and deepen customer adoption
  • ● Create customer health frameworks that help teams spot risk, engagement gaps, and expansion opportunities early
  • ● Build rhythms for customer reviews, internal account discussions, feedback loops, and market-level performance tracking
  • ● Work with Product to ensure customer feedback is captured, structured, and translated into useful insight
  • ● Partner with Sales and Country teams to ensure a strong handover from sale to onboarding and long-term success
  • ● Evangelise Customer Success best practices across all Tandem markets
  • ● WHAT YOU BRING
  • ● You have built or significantly shaped a Customer Success function at a high-growth B2B SaaS scaleup
  • ● You have created CS processes, playbooks, operating rhythms, system setup and standards from scratch
  • ● You know what great customer onboarding, adoption, retention, engagement, and expansion look like
  • ● You have experience coaching and enabling others to deliver excellent Customer Success

Benefits

  • ● Competitive salary & company stock options
  • ● days/year of paid vacation
  • ● ,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives
  • ● Generous Parental leave top-up for new parents
  • ● Private Medical Insurance to stay healthy
  • ● Mental health support through our partner Mindler
  • ● Pension program
  • ● Social and team-building activities (off-sites, after works, winter/summer parties)
  • ● An opportunity to make a real positive impact in the world of healthcare
  • ● Work with some of the best minds in AI, healthcare, and engineering.
  • ● We review our benefits packages on a regular basis and might modify our benefits from time to time.
  • ● CULTURE AT TANDEM
  • ● At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we're just getting started.
  • ● Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.
  • ● Even though we're spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.
  • ● We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we're building a team that reflects the world we want to change.
  • ● Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.