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First Line Technical Support Specialist (Dutch Speaking)Rentman · Utrecht
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Rentman

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First Line Technical Support Specialist (Dutch Speaking)

🗓️ Posted 2026-09-17 Utrecht Fulltime Hybrid ICT
💰 Salary Not shared 📊 Market 2,500 EUR–3,500 EUR/mo

About the Company

Rentman is a B2B SaaS scale-up building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We're based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that's open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap https://rentman.io/public-roadmap to see what's coming next https://app.ashbyhq.com/api/images/user-content/d722c125-c3d1-4d3f-8dbf-08d8ac4ab137/1abd1b97-44fa-4e7c-92e0-d04d95cf059f/Screenshot2026-07-22at17.03.37.png MISSION OF THIS ROLE Become the go-to expert for our English- and Dutch-speaking customers. This isn't a role where you'll simply work through a queue of tickets. You'll become deeply knowledgeable about a complex SaaS product, solve real customer problems and help shape how we support our customers. You'll start by building a strong understanding of Rentman and confidently handling customer questions across email, chat and phone. You'll investigate issues, find the right answers and take ownership from the first interaction through to resolution. As your knowledge grows, so does your impact. You'll take on more complex cases, spot patterns in customer questions, contribut

Responsibilities

  • ● Help customers get unstuck via email, chat and phone, making sure they can get back to doing what they do best.
  • ● Own customer issues from start to finish - investigate, troubleshoot, communicate clearly and make sure nothing falls through the cracks.
  • ● Become a Rentman power user by keeping up with weekly product updates and continuously expanding your product knowledge.
  • ● Work closely with Product and Engineering, bringing recurring issues, customer insights and tricky cases to the right people.
  • ● Keep our Zendesk and Aircall data clean and accurate, helping us understand our customers and improve the support experience.
  • ● Help us build smarter support, keeping our knowledge and processes structured so we can make better use of AI, automation and self-service.
  • ● Get involved beyond the queue by contributing to projects, sharing knowledge and finding ways to make the team and our processes better.
  • ● https://app.ashbyhq.com/api/images/user-content/d722c125-c3d1-4d3f-8dbf-08d8ac4ab137/3c95dc18-9519-4446-b1af-13a805537681/Screenshot2026-07-23at10.38.46.png
  • ● WHAT WE ARE LOOKING FOR
  • ● At least 1 year of customer-facing experience - the industry matters less than your ability to understand customers and solve their problems.
  • ● Fluent Dutch and English (native or C1 level) - you'll comfortably support customers in both languages, written and spoken.
  • ● Strong troubleshooting skills - you know how to investigate an issue, find information and work your way towards an answer.
  • ● Clear communication - you can turn a complex problem into an explanation that a customer can actually understand.
  • ● Ownership - when you pick up a customer issue, you stick with it until it's solved or properly escalated.
  • ● A team-first mindset - you're happy to share what you know, ask for help and help your teammates succeed.
  • ● Curiosity and a love of technology - Rentman is a powerful and complex product, and you'll want to understand how it works under the hood.
  • ● Adaptability - we release product updates every week, so you'll need to learn quickly and stay curious.
  • ● A collaborative mindset - you can turn what you hear from customers into useful insights for Product, Engineering and the wider business.
  • ● NICE TO HAVES
  • ● Basic HTML/CSS knowledge