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Customer Intelligence Solutions Lead - EMEAQuantexa · London
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Quantexa

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Customer Intelligence Solutions Lead - EMEA

🗓️ Posted 2026-09-10 London Fulltime Hybrid ICT
💰 Salary Not shared 📊 Market 6,250 GBP–9,583 GBP/mo

About the Company

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you. We want you to feel welcome, valued, and respected - because it's your individuality and passion that make you Q. We see that, and we celebrate it. That's why we're proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse work environment, continuously improving to ensure everyone belongs. Our recruitment process is designed to be inclusive and accessible. If you need any reasonable adjustments or accommodations, please let our Talent Acquisition Team know - we're happy to assist. No matter your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity, or abilities-whoever you are-if you're a passionate, curious, and caring human eager to push the boundaries of what's possible, we want to hear from you. Our mission. We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clie

About the Role

Want to transform customer engagement and growth at some of the world's largest institutions We're looking for an EMEA lead for our Customer Intelligence solution. You'll own the solution across banking, insurance and the public sector, set the direction for the whole region, and take it to market - with real autonomy over how. You'll be the name the market knows on this subject, and the person Quantexa turns to for it. Every large organisation is investing in data, analytics and AI to serve customers better. Most hit the same wall. The same person appears multiple times across systems that don't talk to each other. Relationships stay hidden - from families and social groups to corporate hierarchies and supply chains. The data is there, but it's fragmented, inconsistent and stripped of context, so nobody quite trusts what it says. The cost shows up everywhere: disjointed customer experiences, frustrated customer-facing teams, wasted marketing spend, and revenue left on the table. That's the problem we solve, at scale. We connect data to build a real-world view of people, businesses, places and events, and the relationships between them - unlocking insight that accelerates revenue growth and makes customer experience genuinely better. Context is the part most approaches miss, and it's the part that makes everything downstream work: better decisions, trusted outputs, and AI that delivers on its promise across sales, marketing and customer service. You'd lead this from our P

Responsibilities

  • ● Own the Customer Intelligence proposition across EMEA - shape the positioning, the messaging and the segments we go after, and turn what you hear in the market into requirements that influence our global roadmap.
  • ● Be the region's senior expert - guide sales opportunities and client programmes as a trusted advisor to some of the largest financial institutions and government agencies in EMEA.
  • ● Build our voice in the market - publish thought leadership, speak at industry events, brief analysts, and host the client roundtables that shape their thinking and ours.
  • ● Team up with Marketing and Sales - on campaigns, market and competitor analysis, and the collateral and enablement that help our teams sell with confidence.
  • ● Grow the ecosystem with Alliances - develop the technology, data and delivery partnerships that give us scale, differentiation and pipeline across the region.
  • ● Feed the region back into global strategy - work with Product, R&D and Solution Engineering to keep the solution ahead of a market that never sits still.

Requirements

  • ● You have deep expertise in customer intelligence, customer analytics or data-led marketing, ideally in banking or financial services. Don't tick every box below If you recognise yourself in most of it, we'd still like to hear from you.
  • ● Real depth in customer intelligence. You know the data, the analytics, and how both turn into commercial outcomes. Credible with practitioners. Credible with their executives.
  • ● A voice the market listens to. You can present, write, and hold a room of experienced stakeholders. Whether or not you enjoy the spotlight, you make complex ideas land.
  • ● Strategy, and sleeves rolled up. You'll set the direction - then happily build the business case, the demo or the deck yourself.
  • ● Curiosity about the tech. You'll learn our platform properly, so you can say what it does and where it's genuinely different. Never settling for the surface-level answer.
  • ● Judgement, and generosity with it. There'll always be more opportunity than time, so you'll choose well and bring colleagues, partners and clients with you. Experience across several EMEA markets, or extra languages, is welcome rather than required.
  • ● Our perks and quirks.
  • ● What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.
  • ● Competitive salary & Company bonus
  • ● days annual leave (with the option of buying up to 5 days, and rolling over up to 10), plus national holidays + your birthday off
  • ● Pension scheme with a company contribution of 6% (when you contribute 3%)
  • ● Private Healthcare, including dental & optic cover
  • ● Life Insurance and Income Protection
  • ● Regularly bench-marked salary rates
  • ● Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave
  • ● Well-being days
  • ● Volunteer Day off
  • ● Work from Home Equipment
  • ● Commuter, Tech and cycle to work schemes
  • ● Free Subscription to a meditation, relaxation and sleep app