Lead Credit Ops H/F

About the Company

Responsibilities

• ● handling and portfolio monitoring. As volumes grow, you will scale the operating model, tooling and team in close collaboration with Risk, Product and our financing partner.
• ● This is a high-autonomy, greenfield role at the heart of Pennylane's future licensed operations.
• ● Own the end-to-end execution of credit origination, including manual reviews, decisions within the delegated first-line mandate, exception handling and escalation to Risk. Ensure that outcomes meet agreed SLAs and are supported by a complete audit trail.
• ● Build the credit operating model, including procedures, decision trees, delegated authorities, first-line controls, operational KPIs and escalation paths.
• ● Own first-line operational monitoring of the active book, including repayment incidents, early-warning signals and the follow-up actions required by the credit policy.
• ● Build the operational relationship with the financing partner, with clear responsibilities, service levels and escalation processes for servicing, disbursement and collection incidents.
• ● Provide Risk with structured feedback on policy effectiveness, operational impact and emerging portfolio signals. Risk remains accountable for risk appetite, policy approval and independent oversight.
• ● Partner with Product, Tech, Risk and Data to design origination workflows, analyst tools and scoring processes, translate operational needs into product requirements, and determine what to automate or retain for human review.
• ● Remain hands-on during the launch phase, then recruit and lead the first credit analysts as volumes grow, establishing clear quality standards and a culture of rigour, accountability and customer clarity.
• ● FIRST 6-12 MONTHS
• ● Before the first own-book exposure, deliver an approved end-to-end operating model covering procedures, decision trees, delegated authorities, evidence requirements and escalation paths to Risk.
• ● Ensure that the origination workflow is operationally ready for launch by testing the main decision paths and failure scenarios with Product and Tech.
• ● Establish the initial management framework, including SLAs, quality controls, operational KPIs, portfolio-monitoring indicators and reporting to the second-line Risk function.
• ● Ensure that every credit decision can be reconstructed from the underlying data, evidence, applicable policy and recorded approvals.
• ● Define the initial capacity model, team coverage and hiring plan based on expected volumes, handling times and observed performance.
• ● By go-live, have trained operational coverage, named escalation owners and documented procedures for manual reviews, exceptions and partner incidents.
• ● Significant experience in credit or underwriting operations within a regulated financial-services environment, including manual reviews, delegated decisions, exceptions and audit trails.
• ● Strong understanding of first-line credit operations and the respective responsibilities of Operations and Risk.
• ● Ability to use operational and portfolio indicators to identify early-warning signals, manage performance and plan capacity.
• ● Sound judgement on what to automate, what requires human review and when a case should be escalated.

Benefits

• ● Build the first-line credit operations function for Pennylane's future société de financement from the ground up.
• ● Shape the operating model, tooling and team before the own-book financing activity reaches scale.
• ● Take ownership of a critical function with a direct impact on go-live readiness, customer experience and responsible growth.
• ● Work closely with Risk, Product, Tech and our financing partner on a strategic company project.
• ● Join a high-autonomy role with compensation that includes equity and reflects the level of responsibility.
• ● RECRUITMENT PROCESS
• ● Interview with Simon (30-45 min), Senior Recruiter
• ● Interview with Maxime (1h), General Manager
• ● Case Study with Laurent and Hippolyte (1h)
• ● Team fit with two interviewers (30 min)
• ● Last round with Stanislas and Felix (45 min)
• ● What do we do to make your work life easier
• ● Wherever you are based, you will get 25 vacations days paid by Pennylane
• ● You'll have a competitive compensation package
• ● You'll get company shares to enjoy a piece of the success story you're building with us
• ● You'll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• ● Through our partner Gymlib, you'll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• ● You'll get the latest Apple equipment
• ● Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• ● We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.