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Customer Support AgentPaymentology · South Africa
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Paymentology

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Customer Support Agent

🗓️ Posted 2026-09-22 South Africa Temporary Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 15,000 GBP–25,000 GBP/mo

About the Company

Unstoppable Starts Here Paymentology is a global issuer processor that enables fintechs, digital banks and retail banks to launch, manage and scale card programmes around the world. Built on Lume, the platform for growth, Paymentology processes billions of transactions for clients globally, across 65+ countries and 14 time zones. With a deep understanding of local markets and the scale of a truly global operating footprint, Paymentology combines regional expertise with the flexibility clients need to build momentum, enter new markets and unlock unstoppable growth. Protect yourself against recruitment fraud. Here are the FAQs to assist in how to navigate such: https://www.paymentology.com/en/about-us/careers Financial Services Specialties: Banking, Payments, Cards, PCI, Multi Currency, Pre-Paid, Debit Cards, Credit Cards, Issuing, Contactless, Digital Banking, Fintech, Processing, PSD2, technology, innovation, AI, data, fraudprevention, bankingtechnology, Customer experience, FinTech, API processing, Payments Solutions, Open Banking, Financial Security, Digital Transformation, Banking App

Responsibilities

  • ● Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.
  • ● This role supports our customers during the busy holiday season, so you'll need to be available to work weekends and public holidays throughout the contract period. Due to the operational requirements of this temporary assignment, no leave can be taken over the festive period.
  • ● You'll deliver exceptional customer service through professional, empathetic and solutions-focused interactions with our global customers. The role will primarily involve handling incoming calls, responding to customer inquiries and complaints, troubleshooting technical issues and ensuring concerns are resolved promptly and effectively.
  • ● If you enjoy working in a fast-paced environment, have a natural ability to care for customers and are confident tackling technical and complex challenges, this is an opportunity to make a real difference to our customers during the busy holiday season.
  • ● WHAT YOU GET TO DO:
  • ● Handle incoming customer calls promptly, addressing inquiries and providing appropriate solutions.
  • ● Manage and prioritise customer inquiries and complaints professionally, ensuring customers feel heard and supported.
  • ● Escalate issues when necessary to help ensure timely and effective resolution.
  • ● Use multiple systems to troubleshoot technical issues and resolve customer queries.
  • ● Develop familiarity with transaction processing concepts to support customers effectively.
  • ● Work with a diverse range of global clients, providing clear guidance and support based on their needs.
  • ● Participate in training initiatives and share knowledge with colleagues across departments to improve issue resolution.
  • ● Partner with internal teams to investigate and resolve more complex customer issues through calls.
  • ● Resolve customer concerns promptly and efficiently while maintaining high levels of customer satisfaction.
  • ● Communicate with customers in a professional, caring and empathetic manner throughout every interaction.
  • ● WHAT IT TAKES TO SUCCEED:
  • ● At least 1 year of previous experience in a customer support role, including partnering with internal teams to resolve customer issues effectively through calls.
  • ● Previous experience using Zendesk or a similar customer support platform would be advantageous.
  • ● Familiarity with Microsoft Office Suite.