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Technical Customer Success ManagerMiovision · North Western USA
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Miovision

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Technical Customer Success Manager

🗓️ Posted 2026-09-09 North Western USA Fulltime Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 6,000 CAD–9,500 CAD/mo

About the Company

Serving customers for 20 years Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people - safely and efficiently - whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com. Software Development Specialties: Traffic Data Collection, Video Analytics, Software Development, Vehicle Counting, Portable Video Collection Units, Traffic Studies, Turning Movement Counts, safety, preemption, priority control, reduce greenhouse gases, environmental impact, vehicle preemption, vehicle priority control, safe cities, smart cities, sustainability, vision zero

Responsibilities

  • ● About Miovision:
  • ● At Miovision, we're unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world's most advanced traffic AI, Miovision's innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.
  • ● All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.
  • ● One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.
  • ● Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.
  • ● Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.
  • ● Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.
  • ● POSITION SUMMARY:
  • ● As a Technical Customer Success Manager (CSM) at Miovision, you will own the post-sales customer relationships, tracks customer health, and drives revenue growth. This role engages directly with customers to help them unlock the full value of our traffic technology. You will share industry best practices, help solve problems, and provide technical guidance. Ultimately, your goal is to ensure that onboarding, adopting, and using Miovision feels as seamless as hitting every green light.
  • ● Territory & Location: This role manages our Northwestern US territory (covering WA, OR, ID, MT, CA, NV). To keep close to our customers, candidates must be located within one of these states to be considered for the opportunity.
  • ● OBJECTIVES AND RESPONSIBILITIES:
  • ● Own the Customer Journey: Manage relationships from onboarding through renewal to maximize retention and drive long-term revenue growth.
  • ● Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users.
  • ● Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and opportunities to steer clients toward optimal outcomes.
  • ● Advocate Internally: Advocate for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications.
  • ● Accelerate Value Realization: Create and deliver clear, accessible training content so customers realize immediate ROI from their investment.
  • ● Customer Support: Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the Miovision solutions.
  • ● Bridge Adoption Gaps: Identify precisely where a customer is stuck versus where they want to be, creating clear action plans to bridge the gap and expand their network.
  • ● Technical Problem Solving: Resolve complex product issues for customers and the distributor network.