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Sales & Retention SpecialistMindvalley · USA
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Mindvalley

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Sales & Retention Specialist

🗓️ Posted 2026-09-10 USA Fulltime Hybrid Sales
💰 Salary Not shared 📊 Market NA

About the Company

Building the upgrade for the human mind. 20M+ lives transformed across 195 countries. Become a Mindvalley Member today Mindvalley is the world's leading personal transformation platform, built to give every human the upgrade that traditional education never provided. Founded in 2003 by Vishen Lakhiani, we've grown from a one-person company to a global movement: 20 million students, 195 countries, 110+ programs (Quests) taught by the world's most respected teachers in mind, body, relationships, and entrepreneurship. Our programs have been used by Fortune 500 executives, Navy SEALs, Grammy-winning artists, NFL and NBA athletes, and the United Nations. We've been featured in Forbes, the BBC, and USA Today. What makes Mindvalley different: Our teachers aren't just theorists, they're the world's best practitioners. Our programs are built on neuroscience, not tradition. Our community of 20M+ is the most conscious learning tribe on Earth. We don't just teach skills. We help people rewrite the rules society handed them, and build an extraordinary life on their own terms. Our events include A-Fest, a transformational festival held globally, and Mindvalley University, an immersive multi-week campus that takes over an entire city every summer. Through our education platforms, online academies, mobile apps and both digital and live events, we give you access to an alternative curriculum that empowers you to kickstart your personal growth and lead extraordinary lives. Our ultimate goal is to launch a unified school for a billion people for all stages of life. If you believe the human mind is worth upgrading - welcome home. Start free at mindvalley.com E-Learning Providers Specialties: Personal Transformation, Human Potential, Online Education, Consciousness, Meditation, Mindfulness, Peak Performance, Entrepreneurship, Life Mastery, Relationships, Health and Wellness, Leadership Development, Extraordinary Life, Mind Body Soul, Future of Education, Artificial Intelligence

About the Role

As the Retention, Onboarding & Outside Sales Lead, you own the commercial life of a premium student from the moment they buy to the moment they consider leaving. Our masteries run from 4,000 to 6,000 and higher, and three things decide whether that revenue stays: how honestly they were sold to, how well they were onboarded, and how well we handle the conversation when they ask for their money back. This is an ownership role, not a caseload. You will run the retention conversations that matter, manage the external sales partners who bring students in, and treat onboarding as the stage that prevents refunds rather than the handoff before them. You will work AI-assisted every day, with call transcription, case summarisation and reporting handled by our tools so your attention goes to the conversations and the judgement calls. You are expected to find why cases arrive, change the system that produces them, and prove the change worked. This role suits someone who wants a number they can move and the authority to move it.

Responsibilities

  • ● Retention & Loyalty
  • ● Own the Number: Own the end-to-end retention process for premium programs, and own the retention rate and retained-value targets attached to it.
  • ● Frontline Conversations: Run retention calls personally on high-value and complex cases, and set the script, standard and coaching for anyone covering the queue.
  • ● Offer Ladder: Own what we offer, against which root cause and in what order, and revise it on evidence rather than instinct.
  • ● Experimentation: Design and run structured retention experiments each quarter: state the hypothesis, define the sample, report the result, adopt or discard.
  • ● Friction Removal: Identify and remove friction in the refund journey, with the authority to change intake, routing and tooling in consultation with CX and Tech.
  • ● Win-Back: Own the re-engagement motion for churned students and convert the win-back list into future cohort revenue.
  • ● Onboarding & Customer Experience
  • ● Onboarding Standard: Own onboarding as a measured stage, defining what a student should have done, understood and felt by the end of week one and week two.
  • ● Early Warning: Build risk signals into onboarding so disengaging students are identified before they reach the refund form.
  • ● Promise vs Delivery: Close the gap between what was sold and what is delivered, bringing divergence to Product and Marketing with evidence rather than anecdote.
  • ● Escalated Support: Deliver empathetic, high-judgement support on escalated cases through Zendesk and email, resolving them without leaving customers waiting.
  • ● Root Causes: Work cross-functionally with Product, Tech and Community to fix the causes behind recurring complaints, not just the instances.
  • ● Outside Sales & Agency Management
  • ● Agency Ownership: Own the commercial relationship with external sales and appointment-setting agencies end to end: sourcing, benchmarking, interviewing, negotiating rates and commission, contracting and ongoing management.
  • ● Performance Standards: Define and enforce the metrics agencies are held to, including connect rate, booked calls per hour, show rate and close rate on booked calls.
  • ● Internal Benchmark: Maintain our own numbers against the same metrics, so we can judge whether an agency is an improvement or a cost.
  • ● Sales Verification: Verify agency-claimed sales against our systems before they reach Finance, and own that reconciliation.
  • ● Lead Supply: Own the lists that feed outside sales, including failed payments, abandoned checkouts and churned students, and report on what they convert.
  • ● Data, Reporting & Enablement

Requirements

  • ● + years in retention, customer success or customer-facing sales, with at least two years owning a commercial outcome.
  • ● Demonstrable track record of moving a retention, churn or conversion metric, with the numbers to show it.
  • ● A strong personal interest in personal growth and development (familiarity with Mindvalley content is a distinct advantage).
  • ● Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.