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Customer Support Specialist ILoopio · India Hub - Remote
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Loopio

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Customer Support Specialist I

🗓️ Posted 2026-09-03 India Hub - Remote Fulltime Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market ₹30,000–₹45,000/mo

About the Company

The trusted partner that empowers you to shine in every response. Respond to RFPs, RFIs, and questionnaires with ease. Loopio is a Toronto-based RFP response software provider that helps companies streamline their process for RFPs, DDQs, and Security Questionnaires. With Loopio, teams can respond faster, improve response quality, and win more business. Loopio is one of Canada's fastest-growing tech startups. It ranked twice as one of the fastest-growing companies on the Deloitte Technology Fast 50 list and was selected twice as one of LinkedIn's Top Startups in Canada. Visit www.loopio.com to learn more. Software Development Specialties: Proposal Management Software, Proposal Software, RFP Response, Sales Effectiveness, Proposal Writing, Knowledge Management, RFP Software

Responsibilities

  • ● TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO
  • ● Are you passionate about solving problems, learning something new every day, and connecting with and helping customers If so, we'd love to hear from you We're looking for a curious, solution-oriented, empathetic individual to join our Support Team. Our Support Specialists take ownership of troubleshooting and resolving reported issues in a timely fashion, providing best-in-class customer service and creating a customer for life. Our customers always know we have their back
  • ● This customer support role primarily serves our North American customers. As such, we're looking for a Customer Support Specialist to join our team with core hours of 5 AM - 1 PM ET, which adjusts according to daylight saving time in Canada as follows:
  • ● Daylight Saving Time (March to November): 2:30 PM - 10:30 PM IST
  • ● Standard Time (November to March): 3:30 PM - 11:30 PM IST
  • ● Based on business needs and ticket volume, this role may also occasionally require coverage during our 11 PM - 7 AM ET window:
  • ● Daylight Saving Time (March to November): 8:30 AM - 4:30 PM IST
  • ● Standard Time (November to March): 9:30 AM - 5:30 PM IST
  • ● To take note: In alignment with our "Got Your Back" team mantra, this role may occasionally require flexible scheduling, whether to cover absences due to leave, illness, statutory holidays, unforeseen circumstances, or shifts in ticket volume. Advance notice will be provided ahead of any shift change, except in rare urgent circumstances. A day in lieu will be provided when scheduling shifts outside your core hours.
  • ● Employment Term: Full-time, Monday to Friday
  • ● Work Hours: As per shift timings laid out above
  • ● Relevant Experience: 2+ Years in a client-facing or support role
  • ● WHAT YOU'LL BE DOING:
  • ● Support: Provide personalized and relevant assistance to all Loopio users (both customers and internally) by responding to support tickets (Zendesk) and phone inquiries.
  • ● Reproduce issues, review logs and internal resources as needed to debug issues
  • ● Deliver viable workarounds and solutions to help customers meet deadlines
  • ● Provide both quick and high-quality support to our customers, via email and phone
  • ● Communicate complex information to customers in a simple and easy-to-understand format
  • ● Empower: Create and maintain help center resources to aid customers in self-service
  • ● Document internal learnings, assisting other support team members in solving tickets