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Support Engineer (L2)LocalStack Β· Brazil

LocalStack

company page β†—

Support Engineer (L2)

πŸ—“οΈ Posted 2026-09-28 Brazil Fulltime Hybrid ICT
πŸ’° Salary Not shared πŸ“Š Market 10,000 CHF–18,000 CHF/mo

Responsibilities

  • ● LOCALSTACK - THE LOCAL CLOUD SANDBOX FOR DEVELOPERS AND AI AGENTS
  • ● LocalStack is a local cloud development platform. LocalStack makes it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud.
  • ● The cloud was built to run software, not to support AI-native development workflows. As the world's leading local cloud development platform, LocalStack provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively than they can in the cloud.
  • ● Our customer base ranges from SMBs to Global Fortune 500 companies. Our clients include companies like NASA, Harness, IBM, Workday, Comcast, Apple, 3M, Block and many more.
  • ● LocalStack is headquartered in Zurich/Switzerland , with a small engineering office in Vienna/Austria and remote team members from 25 countries including the US, FR, UK, CA, ES, and many more
  • ● Check our Notion Candidate Handbook https://localstack.notion.site/candidate-handbook-x-localstack and our GitHub https://github.com/localstack/localstack
  • ● What you will be working on/responsible for
  • ● Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.
  • ● Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
  • ● Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.
  • ● Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.
  • ● Experience we expect you to bring to the role
  • ● Programming & Scripting
  • ● Proficient in any major programming language (preferably Python) (required)
  • ● Knowledge of PowerShell, Bash, or other scripting languages (advantageous)
  • ● Cloud & Infrastructure
  • ● Strong expertise in AWS (required)
  • ● Familiarity with Kubernetes and Helm (advantageous)