Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Service Operations Manager
ICT
💰 Salary Not shared
📊 Market 3,000 SEK–5,000 SEK/mo (36,000 SEK–60,000 SEK/yr)
About the Company
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We're a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.
About the Role
The Service Operations Manager is responsible for the reliable, continuous delivery of production monitoring and identity & access management services across LeoVegas. The role combines people leadership of a shift-based engineering team with operational ownership of access governance, ensuring both functions run with consistency, discipline, and clear escalation paths. This is a people-first leadership role. The manager owns team health, shift rhythm, process adherence, and cross-functional coordination, serving as the primary operational liaison between Service Operations and the rest of the Technical Operations department.
Responsibilities
- ● Operational leadership & shift management
- ● Own the day-to-day running of a 24/7 shift-based monitoring operation, ensuring handovers are structured and documented.
- ● Maintain shift coverage, manage rota planning, and oversee escalation readiness at all times.
- ● Act as the primary point of escalation for shift engineers during major incidents, supporting war room coordination and live documentation.
- ● Ensure production monitoring activities align with agreed SLAs, detection standards, and escalation procedures.
- ● Review and continuously improve shift handover quality, ensuring knowledge transfer between rotations.
- ● Identity & access management oversight
- ● Oversee the onboarding and offboarding process for all company employees, ensuring timely, accurate, and compliant access provisioning.
- ● Ensure periodic access reviews are completed on schedule across all managed systems.
- ● Maintain compliance with internal access policies and relevant regulatory requirements (MGA, UKGC, SPA, and others as applicable).
- ● Act as the accountable owner for access governance, working with the Identity & Access Analysts to continuously improve procedures.
- ● Cross-functional coordination
- ● Serve as the primary interface between Service Operations and the Incident Management function, ensuring events are correctly escalated, classified, and handed over.
- ● Coordinate with Change Management on maintenance windows, PR reviews, and go-live readiness activities.
- ● Work closely with the Observability & Engineering Manager to surface operational pain points, monitoring gaps, and manual toil that require tooling or automation investment.
- ● Participate in new market and provider onboarding processes, maintaining checklists and ensuring regulatory notification requirements are met.
- ● People & performance management
- ● Lead regular 1:1s, performance conversations, and development planning for all direct reports.
- ● Manage team wellbeing and engagement, with particular attention to the challenges of shift-based working patterns.
- ● Identify training needs and support certification or skills development where appropriate.
Benefits
- ● weeks of Workation (T&C apply)
- ● Well-being allowance to support your active lifestyle
- ● Private health insurance
- ● Discounts across a range of retailers, gyms, bars & restaurants
- ● We offer an employee assistance program that can provide help and guidance during challenging moments.
- ● In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen
- ● Would you be a good fit for the Leo Pride - give us a roar
- ● As our company working language is English, we'd like to see your CV in English, please
Confirm Application
Are you applying to ?
We'll track this in your dashboard as Applied.
Saving to your tracker…
Stand out: message someone at LeoVegas Mobile Gaming Group.
A short, personal note to a recruiter can get your application looked at sooner.
⚡ Full Resume Sandbox Canvas