Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Operational Excellence & Enablement Manager
Consulting Strategy
💰 Salary Not shared
📊 Market 4,500 SEK–6,500 SEK/mo (54,000 SEK–78,000 SEK/yr)
About the Company
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the iGaming industry. We're a team of over 2000 innovators, initiators, and ground breakers working in a fast-paced and agile environment across 18 offices worldwide.
About the Role
This role drives process improvement across Customer Operations, working alongside Fraud & Payments (FP), Responsible Gaming (RG), Customer Support (CS), and Anti-Money Laundering (AML). You will build a first-hand understanding of how each function operates, partner with key stakeholders to identify friction points and breakdowns, both internal and customer-facing, and prioritise high-impact fixes, starting with the gaps generating the highest volume of cross-departmental escalations.
Responsibilities
- ● ps, and align on shared ways of working. Major initiatives are supported by the Ops Project Management team for tracking and delivery, with ownership shared between this role and the operational teams involved. This role also owns operational business reporting, working closely with the Director of Operational Excellence and Performance to give leadership timely, accurate performance insights.
- ● YOU WILL BE RESPONSIBLE FOR:
- ● Process Discovery & Bottleneck Identification
- ● Build and maintain a deep understanding of end-to-end workflows and handoffs across RFP, RG, CS, and AML.
- ● Map cross-departmental processes to identify where handoffs break down, work stalls, or duplicate effort occurs.
- ● Maintain a live, prioritized backlog of process issues weighted by frequency and business impact.
- ● Escalation-Led Prioritization
- ● Track and analyze cross-departmental escalations to identify high-volume root causes.
- ● Prioritize improvement initiatives based on internal impact and reduction of player friction (e.g., verification delays, payment holds, RG interventions).
- ● Report escalation trends, root causes, and player-impact metrics to leadership.
- ● Process Redesign & Automation
- ● Redesign processes end-to-end to address structural root causes.
- ● Identify opportunities to eliminate manual effort and implement automation (workflow routing, RPA, AI-driven process improvements) in partnership with Product, Technology, and Process Improvement & Automation teams.
- ● Build business cases for automation, establishing clear ROI, efficiency gains, and tracked hours saved.
- ● Operational Business Reporting
- ● Own daily, weekly, monthly, and yearly operational performance reporting across Customer Operations in partnership with the Director of Operational Excellence and Performance.
- ● Translate raw performance data into actionable strategic insights for leadership, highlighting key trends and risks.
- ● Connect reporting metrics directly back to process improvement and automation initiatives to demonstrate tangible impact.
- ● Project Delivery & Operational Readiness
- ● Drive major process and automation initiatives from problem identification through implementation.
Benefits
- ● Hybrid work policy
- ● weeks of Workation (T&C apply)
- ● Well-being allowance to support your active lifestyle
- ● Private health insurance
- ● Discounts across a range of retailers, gyms, bars & restaurants
- ● We offer an employee assistance program that can provide help and guidance during challenging moments.
- ● In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen
- ● Would you be a good fit for the Leo Pride - give us a roar
- ● As our company working language is English, we'd like to see your CV in English, please
Confirm Application
Are you applying to ?
We'll track this in your dashboard as Applied.
Saving to your tracker…
Stand out: message someone at LeoVegas Mobile Gaming Group.
A short, personal note to a recruiter can get your application looked at sooner.
⚡ Full Resume Sandbox Canvas