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Client Success Account Manager Ledger · London, United Kingdom
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Ledger

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Client Success Account Manager

🗓️ Posted 2026-10-05 London, United Kingdom Fulltime Hybrid Sales
💰 Salary Not shared 📊 Market 3,333 GBP–5,417 GBP/mo

About the Company

About Ledger We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. The team: Ledger has secured digital assets for millions of people. Ledger Enterprise brings the same security to institutions. Banks, exchanges, custodians and

Responsibilities

  • ● You will own a portfolio of institutional clients from signature onward. That covers onboarding, integration, adoption, renewal and expansion. You will be their trusted advisor inside Ledger and their voice in our product roadmap.
  • ● Own client relationships end to end. Be the primary contact for a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level.
  • ● Drive integration and adoption. Explain product features clearly, run workshops, and guide clients through technical integration together with our Solutions Engineers.
  • ● Grow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Own your expansion and retention targets.
  • ● Negotiate renewals and contracts. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms.
  • ● Shape the product. Turn client feedback into clear, prioritised input for Product and influence what we build next.
  • ● Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early.
  • ● Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel.
  • ● + years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software.
  • ● Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
  • ● A track record of upselling and expanding accounts against targets.
  • ● Comfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting.
  • ● Hands-on experience with digital assets, or a clear and demonstrable interest in the space.
  • ● Excellent written and verbal communication in English. You can adapt your message for a CISO, a head of operations or a CFO.
  • ● A structured, self-driven way of working. You manage a portfolio without being chased.
  • ● Nice to have:
  • ● Understanding of regulatory frameworks relevant to EMEA clients, such as MiCAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) and ADGM.
  • ● Familiarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups.
  • ● Additional languages, especially German, French or Arabic.
  • ● At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to: