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VP of Customer SuccessKognity · Stockholm

Kognity

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VP of Customer Success

🗓️ Posted 2026-09-21 Stockholm Fulltime Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 75,000 SEK–120,000 SEK/mo

About the Company

This is not a typical Customer Success role. You'll own net revenue retention across renewals, expansion, training, and customer marketing for a global customer base, with a direct line into shaping the product itself. We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data.

Responsibilities

  • ● Own and achieve the NRR target for Customer Success across all markets, covering renewals and expansion
  • ● Build a structure across Account Management, Training, Professional Development and Customer Marketing with clear roles and no major gaps or overlaps
  • ● Own, develop and implement the CS strategy and post-sales processes across markets, with full decision-making authority over prioritisation, team structure and resource allocation
  • ● Set a clear approach for how CS uses communication and training to drive adoption and retention.
  • ● Advise the leadership team on Customer Success strategy and forecasts alongside the CRO, and lead cross-team collaboration with Sales, Marketing, Product, Content and Enablement
  • ● A proven track record of growing net revenue retention through renewals and upsell strategies in a SaaS business
  • ● Strategic thinking beyond Account Management, with clear prioritisation in a complex environment and strong judgement in ambiguity
  • ● The ability to identify problems with impact on NRR within and outside the CS team, and develop and implement appropriate solutions
  • ● Executive-level communication and cross-functional influence, with the ability to work closely with senior stakeholders across the business
  • ● Discovery call with a Recruiter
  • ● Hiring manager discussion
  • ● Values discussion
  • ● Leadership talk
  • ● Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We're committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities.
  • ● See more about how we collect and process your personal data in our Privacy Notice https://kognity.com/wp-content/uploads/2026/04/Kognity-Recruitment-Privacy-Notice0326.pdf.

Benefits

  • ● Work on problems that matter - Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible.
  • ● High ownership, high expectations - You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter.
  • ● A fast-moving, high-performing team - You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast.
  • ● Continuous growth is the baseline - Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here.