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Product Support SpecialistJitter · Paris

Jitter

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Product Support Specialist

🗓️ Posted 2026-09-25 Paris Fulltime Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 2,300 EUR–3,000 EUR/mo

Responsibilities

  • ● Be the cornerstone of our pioneering support team focused on delivering a best-in-class customer experience, helping our users create their best work with Jitter.
  • ● 55-70k + Stock options / BSPCE - we can go higher for exceptional candidates
  • ● Based in Paris (in-person) - we are open to remote in Europe or relocation packages for exceptional candidates
  • ● WHO WE ARE
  • ● Jitter https://jitter.video/ is a fast, simple, and collaborative motion design tool on the web. We help creative teams create on-brand videos, social media, apps, and websites at scale - and collaborate easily with teammates, clients, and stakeholders.
  • ● Jitter serves more than 100k users monthly, the community awarded us a Design tool of the Year https://www.producthunt.com/products/jitter award on Product Hunt, and our Figma plugin https://www.figma.com/community/plugin/961270034818256057 has more than 500k installs.
  • ● Our ambition. Become the leading platform to create animated content.
  • ● More about us at Work at Jitter https://www.notion.so/Work-at-Jitter-62916057792e4815bc7ff3d89c242f80 pvs 21
  • ● YOUR MISSION
  • ● As a pioneering Product Support Specialist, your mission is to help people. Specifically, to help Jitter users of all levels get the most out of our product and realize their creative vision. A high degree of personal care and curiosity towards our users' needs is core to what we do, and we work with AI tools to extend the coverage of our lean team. You will:
  • ● Become a Jitter expert, mastering its features, use cases, and workflows.
  • ● Be a passionate advocate for customer pain points, bugs, and feature requests, working closely with design and engineering to refine and shape the product.
  • ● Contribute to scaling our support operations to deliver a frictionless support experience for our growing user base.
  • ● Develop and iterate help resources to help users learn about Jitter and get the most out of it.
  • ● Provide coaching, guidance, and mentorship to future support team members.
  • ● IMPACT AND OPPORTUNITIES
  • ● You'll be the voice of our customers and turn their feedback into product improvements.