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Customer Success Manager (all genders)HRS Group · Cologne Office

HRS Group

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Customer Success Manager (all genders)

🗓️ Posted 2026-09-14 Cologne Office Fulltime Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 3,500 EUR–5,500 EUR/mo

About the Company

ABOUT HRS HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions - saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need. 1B+ Business travel transactions processed annually 3,500+ Enterprise clients across 55 countries 35+ Years building the global travel ecosystem AI-native Copilot & Connect Platform - built for enterprise scale BUSINESS UNIT Within HRS Enterprise Solutions, we organize around industry-specific verticals to deliver deeper value to our most strategic clients. Our Public Sector vertical serves federal, state and municipal authorities and public institutions - organizations that run some of the most complex, high-scrutiny travel and spend programmes in the market. Your mission will be to own these client relationships end-to-end after the sale - protecting and growing multi-year public-sector accounts inside a highly regulated procurement environment. MISSION & IMPACT Mission As an Enterprise Customer Success Manager, you are the trusted partner to our existing top-tier corporate customers within a specific industry vertical. Working closely with a dedicated team focused on the same vertical, you develop deep expertise in the unique travel needs of your customers and deliver tailored HRS solutions that maximize business value and enhance traveler satisfaction. Impa

Requirements

  • ● Several years of experience in B2B enterprise account management, ideally within large enterprise environments, focused on growing and retaining existing customer relationships through a consultative sales approach.
  • ● Industry experience in Travel, Procurement, Fintech, SaaS, payments, or similar software-driven sectors.
  • ● Skilled in using structured sales methodologies (e.g. MEDDPICC or similar) to drive account expansion and long-term value.
  • ● Strong technical understanding and commercial acumen to manage complex account needs.
  • ● Advanced analytical skills to interpret customer data, identify upsell/cross-sell opportunities, and optimize account performance using CRM systems.
  • ● Excellent communication, presentation, and negotiation skills at all organizational levels, including C-Level.
  • ● Trusted advisor with proven stakeholder management and relationship-building capabilities.
  • ● Highly self-motivated and customer-focused; thrives in dynamic, fast-paced environments.
  • ● Strong organizational skills with a proactive mindset and a track record of driving account growth and customer satisfaction.
  • ● Business fluent in German and English, both spoken and written.
  • ● Our Hiring Process
  • ● Recruiter Call Hiring Manager Panel Interview Bar Raiser
  • ● The market is ready. The platform is built. Now we need the people to close it.
  • ● HRS has built the AI-native platform that changes that - and we're now in the phase where enterprise customers are actively looking for what we offer.
  • ● A genuinely differentiated platform Our AI Copilot and Connect Platform isn't a feature add-on. It's a new operating layer for enterprise travel and payments. You'll be selling something that stands up to scrutiny.
  • ● Real earning potential Enterprise AE comp at HRS is tied directly to the deals you close. High performance is recognised and there's no ceiling on what a top performer earns.
  • ● years of infrastructure, startup urgency The credibility and global reach of an established enterprise player with the ownership culture of a company still building its best chapter.
  • ● Impact at scale Every deal you close changes how a global organisation manages travel, spend, and compliance for thousands of people. The outcomes are real and measurable.
  • ● Ready to close the deal that matter Apply Now
  • ● Join HRS to shape the future of business travel and meetings, empowered by a culture of growth and setting new industry standards worldwide.