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Senior Customer Success Manager - Public Sector (all genders)HRS Group · Cologne Office

HRS Group

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Senior Customer Success Manager - Public Sector (all genders)

🗓️ Posted 2026-09-04 Cologne Office Fulltime Hybrid Human Resources Recruitment
💰 Salary Not shared 📊 Market 4,500 EUR–6,500 EUR/mo

About the Company

ABOUT HRS HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions - saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need. 1B+ Business travel transactions processed annually 3,500+ Enterprise clients across 55 countries 35+ Years building the global travel ecosystem AI-native Copilot & Connect Platform - built for enterprise scale BUSINESS UNIT Within HRS Enterprise Solutions, we organize around industry-specific verticals to deliver deeper value to our most strategic clients. Our Public Sector vertical serves federal, state and municipal authorities and public institutions - organizations that run some of the most complex, high-scrutiny travel and spend programmes in the market. Your mission will be to own these client relationships end-to-end after the sale - protecting and growing multi-year public-sector accounts inside a highly regulated procurement environment. MISSION & IMPACT Mission As a Customer Success Manager (all genders) in our Public Sector vertical, you are the trusted advisor to large public-sector clients - owning the full client relationship after the sale. You safeguard value realization and retention while driving sustainable revenue growth through upsell and cross-sell. You navigate complex public stakeholder structures, position solutions at decision-maker level, a

Requirements

  • ● Several years of experience in Customer Success or Account Management with a proven track record in the public sector (public/government clients).
  • ● Solid understanding of public-sector dynamics: procurement and tender processes, long decision cycles, and multi-stakeholder environments including representative bodies (e.g. works councils / staff representation).
  • ● Proven ownership of commercial success - driving retention, expansion, and executive stakeholder engagement.
  • ● Structured use of a sales/qualification methodology (e.g. MEDDPICC), with a data-driven approach to ROI cases and business reviews.
  • ● Strong communication, stakeholder management, and presentation skills; experience managing complex, multi-country or multi-entity accounts.
  • ● Analytical mindset with the ability to derive strategic actions from data and insights.
  • ● High level of self-motivation, resilience, and ownership in fast-paced, high-performance environments.
  • ● Fluent in German and in English spoken and written; other languages are a plus.
  • ● Our Hiring Process
  • ● Recruiter Call Hiring Manager Panel Interview Bar Raiser
  • ● The market is ready. The platform is built. Now we need the people to close it.
  • ● HRS has built the AI-native platform that changes that - and we're now in the phase where enterprise customers are actively looking for what we offer.
  • ● A genuinely differentiated platform Our AI Copilot and Connect Platform isn't a feature add-on. It's a new operating layer for enterprise travel and payments. You'll be selling something that stands up to scrutiny.
  • ● Real earning potential Enterprise AE comp at HRS is tied directly to the deals you close. High performance is recognised and there's no ceiling on what a top performer earns.
  • ● years of infrastructure, startup urgency The credibility and global reach of an established enterprise player with the ownership culture of a company still building its best chapter.
  • ● Impact at scale Every deal you close changes how a global organisation manages travel, spend, and compliance for thousands of people. The outcomes are real and measurable.
  • ● Ready to close the deal that matter Apply Now
  • ● Join HRS to shape the future of business travel and meetings, empowered by a culture of growth and setting new industry standards worldwide.