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Customer Onboarding ManagerGearset · Cambridge, United Kingdom
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Gearset

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Customer Onboarding Manager

🗓️ Posted 2026-09-18 Cambridge, United Kingdom Fulltime Hybrid Customer Service Call Centre
💰 Salary 125 GBP/mo (1,500 GBP/yr) 📊 Market 3,333 GBP–4,583 GBP/mo

About the Company

Many companies pay lip-service to "Customer Success". At Gearset, we're looking for an experienced Customer Onboarding Manager to join a company where it's a core part of our DNA. You'll get to work in a high-trust environment where you're given the freedom and support to succeed without internal politics and endless red-tape. Our Customer Success team is class leading, and we'll set you up to succeed with industry recognised training, and a chance to build deep technical knowledge on Salesforce DevOps. WHAT'S THE OPPORTUNITY FOR A CUSTOMER ONBOARDING MANAGER AT GEARSET - You'll own the onboarding projects end to end. From the moment a customer signs, you're their lead point of contact and accountable for getting them live, on time and set up properly with Gearset. - You'll be working with some of the world's largest and most recognisable brands, such as Sony and DHL, helping them get onboard with Gearset. - Through a highly consultative approach and deep understanding of our users, you'll guide customers through the critical early phase of their time with us, typically a three to four month project. - You'll run a portfolio of concurrent onboardings, which means judging where to spend your time, spotting the project that's drifting before it becomes a problem, and keeping momentum across all of them. WHAT YOU'LL ACHIEVE - Lead onboarding projects from close-win to go-live. You set the plan, drive it, and are accountable for the outcome. - Run the technical

Requirements

  • ● You have two or more years of onboarding or implementation experience at a SaaS business, in a technically-minded role.
  • ● You've previously run projects, not just sessions. You can point to onboardings where you set the plan, drove the timeline, managed dependencies and took accountability when things didn't go to plan.
  • ● You're confident working in complex technical environments spanning multiple systems and teams, and you're comfortable managing the stakeholders that come with them, from hands-on admins to executive sponsors, escalating when you need to.
  • ● You're technically minded and quick to learn, you can explain complicated things simply, and you genuinely want the customer to get value from what they've bought.
  • ● This isn't a classroom training role. Our customers need someone who can stand the product up inside a genuinely complex environment, not someone who can walk them through a UI.
  • ● GREAT TO HAVES
  • ● Exposure to DevOps, version control or CI/CD, in any stack. Salesforce DevOps specifically is a bonus, not an expectation.
  • ● A background that straddles onboarding and customer success, where the tooling was complex.

Benefits

  • ● This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 1-2 days a week in the office).
  • ● You'll be supporting US customers, so you'll need some flexibility to work across different time zones. Our flexible working policy helps balance this, giving you the freedom to adjust your start and finish times when needed.
  • ● Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to 1500 per year
  • ● Top end hardware provided
  • ● Opportunity to join our Long Term Incentive Plan
  • ● Free lunch in the office
  • ● days holiday plus bank holidays (with the option to buy an extra 5 each year)
  • ● Company Pension Plan (matching up to 5%)
  • ● Bupa health care
  • ● Enhanced family leave from day 1, including 26 weeks full maternity/adoption pay, OTE-inclusive
  • ● Bupa Menopause Plan offering specialist consultations and support
  • ● Life Insurance & critical illness cover
  • ● Discounted gym membership, as well as a range of health and wellness benefits