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Customer Success Manager - EnterpriseGearset · Cambridge, United Kingdom
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Gearset

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Customer Success Manager - Enterprise

🗓️ Posted 2026-09-04 Cambridge, United Kingdom Fulltime Hybrid Customer Service Call Centre
💰 Salary 125 GBP/mo (1,500 GBP/yr) 📊 Market 4,583 GBP–6,667 GBP/mo

About the Company

It's an exciting time to join Gearset. As a product-driven company, we've created the most trusted Salesforce DevOps platform in the market. As our customer base grows, so does the opportunity to deepen the value we bring to it. Our culture is built on trust, transparency and collaboration, with real ownership and the autonomy to make an impact. With world-class Sandler training, an annual learning budget and experienced teammates to learn from, you'll have plenty of opportunities to keep developing your career. Our Enterprise Customer Success team works with some of Gearset's largest and most strategic customers. In this role, you'll own a focused portfolio of around 40 high-value accounts, building trusted relationships with senior stakeholders and taking responsibility for customer strategy, retention and growth. You'll bring together the right people from across Gearset to help customers achieve their goals, spot opportunities and risks early, and turn technical outcomes into clear business value. WHAT'S THE OPPORTUNITY FOR A CUSTOMER SUCCESS MANAGER - ENTERPRISE AT GEARSET - Own a focused portfolio of around 40 enterprise customers, including some of the world's largest organisations. - Take responsibility for growth, retention and long-term customer value in this senior, quota-carrying role. - Lead the strategy for each account, building strong executive relationships and bringing together the right people from across Gearset, including Account Managers, DevOps

Requirements

  • ● You have strong experience in a commercially focused Customer Success role, ideally working with enterprise or strategic customers.
  • ● You've owned growth or expansion targets and can show how you've grown and retained complex, high-value accounts.
  • ● You're comfortable building relationships with senior stakeholders, understanding their priorities and communicating clearly with both technical and business audiences.
  • ● You have the technical curiosity to understand Salesforce, DevOps practices and the Gearset platform in depth, and can turn that understanding into useful conversations with customers.
  • ● You're organised and proactive, and you're comfortable taking ownership while collaborating with others to get the best outcome for customers.
  • ● GREAT TO HAVES

Benefits

  • ● This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office).
  • ● You'll be supporting US customers, so you'll need some flexibility to work across different time zones. Our flexible working policy helps balance this, giving you the freedom to adjust your start and finish times when needed.
  • ● Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to 1500 per year
  • ● Top end hardware provided
  • ● Opportunity to join our Long Term Incentive Plan
  • ● Free lunch in the office
  • ● days holiday plus bank holidays (with the option to buy an extra 5 each year)
  • ● Company Pension Plan (matching up to 5%)
  • ● Bupa health care
  • ● Enhanced family leave from day 1, including 26 weeks full maternity/adoption pay, OTE-inclusive
  • ● Bupa Menopause Plan offering specialist consultations and support
  • ● Life Insurance & critical illness cover
  • ● Discounted gym membership, as well as a range of health and wellness benefits