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Customer Success Manager - Premier (SMB/MM)Gearset · Cambridge, United Kingdom
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Gearset

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Customer Success Manager - Premier (SMB/MM)

🗓️ Posted 2026-09-04 Cambridge, United Kingdom Fulltime Hybrid Customer Service Call Centre
💰 Salary 125 GBP/mo (1,500 GBP/yr) 📊 Market 3,333 GBP–4,583 GBP/mo

About the Company

At Gearset, Customer Success is part of our wider Customer Growth team. You'll work alongside Account Managers, CSMs, DevOps Architects and others with a shared goal: understand what our customers need, deliver a great experience, and help them get lasting value from Gearset. As a Premier Customer Success Manager, you'll build trusted relationships with some of our largest customers, helping them achieve their goals with Gearset while supporting retention and sustainable account growth. You don't need to be a Salesforce DevOps expert from day one. We'll support you with industry-recognised training and plenty of opportunities to build your technical knowledge as you grow in the role. WHAT'S THE OPPORTUNITY FOR A CUSTOMER SUCCESS MANAGER - PREMIER (SMB/MM) AT GEARSET - You'll work with some of the world's largest and most recognisable organisations, helping them get long-term value from Gearset. - You'll own a portfolio of 80-100 customers, prioritising your time where it can have the biggest impact - You'll use product usage data and account signals to understand where customers are getting value, where they're not, and what to do about it. - You'll take ownership of renewal outcomes across your portfolio, spotting risks early and working with customers to keep them on track. - You'll work closely with Account Managers to identify and qualify opportunities where Gearset can support customers further. - You'll build a strong understanding of your customers, fro

Requirements

  • ● You have experience in Customer Success or Account Management, where you've been accountable for retention, growth and customer outcomes.
  • ● You're comfortable learning technical concepts and explaining them clearly to people with different levels of technical knowledge.
  • ● You take the time to understand what customers are trying to achieve, identify risks and opportunities, and find practical ways forward.
  • ● You can build effective, long-term relationships with a range of people, from technical users to senior stakeholders.
  • ● You're organised and detail oriented, keeping track of commitments and next steps across a large portfolio so nothing slips.
  • ● NICE TO HAVES

Benefits

  • ● This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office).
  • ● You'll be supporting US customers, so you'll need some flexibility to work across different time zones. Our flexible working policy helps balance this, giving you the freedom to adjust your start and finish times when needed.
  • ● Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to 1500 per year
  • ● Top end hardware provided
  • ● Opportunity to join our Long Term Incentive Plan
  • ● Free lunch in the office
  • ● days holiday plus bank holidays (with the option to buy an extra 5 each year)
  • ● Company Pension Plan (matching up to 5%)
  • ● Bupa health care
  • ● Enhanced family leave from day 1, including 26 weeks full maternity/adoption pay, OTE-inclusive
  • ● Bupa Menopause Plan offering specialist consultations and support
  • ● Life Insurance & critical illness cover
  • ● Discounted gym membership, as well as a range of health and wellness benefits