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(Senior) IT Workplace Specialistfonio · Vienna
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fonio

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(Senior) IT Workplace Specialist

🗓️ Posted 2026-10-01 Vienna Fulltime Hybrid ICT
💰 Salary Not shared 📊 Market 3,500 EUR–5,500 EUR/mo

About the Company

1 AI Communication Suite for SMBs fonio builds AI agents that handle customer communication for small and medium businesses. Our phone agent answers calls like a human. It qualifies callers, routes them to the right person, books appointments, and plugs into the tools you already run on. Then WhatsApp, webchat, email and a full PBX setup. One system for every channel your customers use to reach you. Over 10,000 businesses run on fonio. Why join us We give people real ownership. You own your area, you make the decisions in it, and you don't wait for permission. We communicate directly. Feedback goes both ways, mistakes get owned, and nothing important goes unsaid. And whatever you need to do your best work, you get: equity, equipment, lunch and dinner, a monthly learning budget. 50+ open roles across engineering, product, sales and marketing. Offices in Vienna and Barcelona. Come build with us. Telecommunications Specialties: AI customer service agents, Phone automation, Multi-channel communication, Call routing, Appointment booking, SMB solutions

Responsibilities

  • ● We grew from 1M to 10M ARR in less than 12 months and already serve more than 10,000 customers.
  • ● fonio is Europe's market leader in AI voice agents for SMBs. Now we're expanding worldwide and into new product areas.
  • ● We move fast, believe in a high degree of ownership, give direct feedback, and skip company politics and unnecessary meetings.
  • ● Become part of one of the wildest growth stories in Europe.
  • ● You own fonio's internal IT setup end-to-end: every device, every account, every access right. From day one to the last day of every employee. We're scaling fast, and you build the backbone that keeps that scaling secure, automated, and audit-ready.
  • ● Joiner, Mover, Leaver: Own the full employee lifecycle on the IT side. New hires get a ready-to-go laptop and all their accounts on day one. Role changes update access automatically. Leavers lose access the same day.
  • ● Device management: Set up, roll out, and manage all laptops via MDM (e.g. Jamf, Kandji, Intune). That includes enrollment, policies, encryption, updates, and inventory.
  • ● Access management & automation: Own SSO, user provisioning, and permissions across our SaaS stack (Google Workspace, Slack, Notion, and more), and automate as much of it as possible. Every manual step is a step too many.
  • ● SOC 2 readiness: Prepare fonio for SOC 2. Implement controls, document processes, and collect evidence, working closely with our external Information Security Officer. You don't need to be a security expert, but you make sure the groundwork is solid.
  • ● Internal IT support: Be the go-to person for everything tech inside fonio, from a broken laptop to a missing license.
  • ● Tooling: Keep our tool landscape clean. That means licenses, costs, vendor management, and getting rid of shadow IT.
  • ● WHAT TO EXPECT
  • ● Solo, end-to-end ownership of everything workplace IT.
  • ● Hands-on operational work combined with building systems that scale to hundreds of employees.
  • ● Close collaboration with People Ops, Engineering, and our external InfoSec lead.
  • ● Direct impact: every new colleague feels your work from day one.
  • ● WHAT YOU BRING
  • ● + years of experience in IT administration, workplace IT, or IT operations, ideally at a startup or scale-up.
  • ● Hands-on experience with MDM solutions and managing macOS devices (Windows is a plus).
  • ● Solid knowledge of identity & access management (SSO, SCIM, Google Workspace admin).