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Implementation SpecialistFacilityOS · Maryland
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FacilityOS

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Implementation Specialist

🗓️ Posted 2026-09-10 Maryland Fulltime Hybrid ICT
💰 Salary Not shared 📊 Market NA

About the Company

ABOUT FACILITYOS FacilityOS is a fast-growing company redefining how facilities operate-bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we're building a team of driven, curious people who want to make an impact. You'll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. If you're looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career. This is a hybrid position in our office in Annapolis, Maryland, where you'll be required to be in the office at least three days a week with the flexibility to work from home the remaining days if desired.

Responsibilities

  • ● CUSTOMER IMPLEMENTATION & ROLLOUT
  • ● Lead end-to-end customer implementations from kickoff through go-live and hypercare.
  • ● Define implementation plans, timelines, milestones, and success criteria; keep projects on track and customers informed.
  • ● Configure FacilityOS solutions to match customer workflows, security requirements, and site-specific needs.
  • ● Drive rollout readiness across stakeholders (IT, Security, Facilities, Reception/Front Desk, Compliance), ensuring adoption and operational continuity.)
  • ● TECHNICAL CONFIGURATION & TROUBLESHOOTING
  • ● Serve as a technical expert for FacilityOS software, hardware (iPads, printers, mobile computing devices, barcode scanners, thermal printers, and other peripheral devices), mobile apps, and integrations.
  • ● Support customer technical discovery (network/Wi-Fi, device provisioning, permissions, integrations) and identify risks early.
  • ● Diagnose complex issues during implementation, reproduce bugs, document findings, and coordinate resolution.
  • ● Assist with data onboarding (imports/migration), validation, and mapping; ensure data quality prior to launch.
  • ● Use SQL and database concepts to validate records, troubleshoot data issues, and confirm integration outcomes.
  • ● TRAINING, ENABLEMENT & DOCUMENTATION
  • ● Deliver customer training (live sessions, recorded content, and tailored enablement) for admins and end users.
  • ● Create and maintain internal and customer-facing documentation: implementation guides, configuration playbooks, rollout checklists, and FAQs.
  • ● CROSS-FUNCTIONAL EXECUTION
  • ● Act as the coordination point between Professional Services, Support, Engineering, and QA during implementations.
  • ● Provide structured handoff documentation to Support/CS after go-live (configuration summary, known risks, escalation paths, environment notes).
  • ● Identify recurring implementation friction and propose process improvements to increase speed, quality, and scalability.

Requirements

  • ● + years in customer-facing digital roles (Implementation, Technical Support, Professional Services, Solutions Consulting), ideally supporting enterprise clients and hardware/software products.
  • ● Proven ability to manage multiple customer projects simultaneously, including timelines, dependencies, and stakeholder communication.
  • ● Strong troubleshooting skills across software, hardware, and networking (Wi-Fi, Bluetooth, Ethernet, firewall/proxy constraints, basic MDM familiarity a plus).
  • ● Knowledge of databases and how they integrate with other platforms; experience or knowledge of basic/intermediate SQL queries (e.g., joins, filtering, validating imports).
  • ● Ability to perform PC software/hardware installations and device setup, including loading applications and hardware drivers.
  • ● Interest in AI for support/enablement or process automation is a plus.
  • ● IMPLEMENTATION / PROJECT MANAGEMENT SKILLS (ADDITIONS)
  • ● Comfortable running implementation calls: kickoff, technical discovery, configuration workshops, training, and go-live readiness.
  • ● Ability to define scope, manage change requests, and set/maintain expectations to avoid implementation drift.
  • ● Strong documentation habits: requirements capture, decision logs, risks/issues tracking, and clear next steps after every customer touchpoint.
  • ● Strong problem-solving and creative thinking.
  • ● Excellent time management, prioritization, and ability to drive work to closure.
  • ● Confident communicator who can translate technical topics for both technical and non-technical audiences.
  • ● Collaborative, team-oriented mindset with a customer-first approach.
  • ● Patient and empathetic approach-especially during high-stakes go-lives and escalations.
  • ● Why work at FacilityOS
  • ● We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
  • ● Comprehensive health coverage
  • ● A Hybrid work environment
  • ● Opportunity for advancement and growth