Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Customer Support Specialist
Customer Service Call Centre
💰 Salary Not shared
📊 Market NA
About the Company
ABOUT EASYGENERATOR We're a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg's, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful. We're an AI-first company, using cutting-edge tools both in our products and internal workflows. You'll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.
Responsibilities
- ● Interact with customers across chat, email, and calls
- ● Share best practices and recommendations
- ● Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.
- ● Collaborate with Sales, Development, Marketing, and QA
- ● Represent the "voice of the customer" inside the company
- ● Contribute to process improvements and exceed KPIs
- ● WHAT YOU BRING
- ● Bachelor's degree or equivalent experience
- ● -2 years in a customer-facing role (support, success, service)
- ● Excellent English communication skills (written + spoken)
- ● Customer-first mindset with strong active listening skills
- ● General computer proficiency and SaaS product knowledge
- ● Ability to multitask and stay calm under pressure
- ● Positive, team-oriented, and proactive attitude
- ● WHAT'S IN IT FOR YOU
- ● Grow with us - new opportunities open quickly as we scale
- ● Thrive in an inclusive, diverse workplace where performance matters most
- ● READY TO JOIN US
Confirm Application
Are you applying to ?
We'll track this in your dashboard as Applied.
Saving to your tracker…
Stand out: message someone at Easygenerator.
A short, personal note to a recruiter can get your application looked at sooner.
⚡ Full Resume Sandbox Canvas