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Enterprise Customer Onboarding ManagerBynder · Amsterdam
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Bynder

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Enterprise Customer Onboarding Manager

🗓️ Posted 2026-09-11 Amsterdam Fulltime Hybrid Sales
💰 Salary Not shared 📊 Market 4,500 EUR–6,500 EUR/mo

About the Company

Bynder takes you far beyond managing digital assets with an ecosystem of marketing tools that enables brands to thrive Bynder goes far beyond managing digital assets. Our digital asset management (DAM) platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. Our 500+ employees, known as 'Byndies', together constitute the world's most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys and Icelandair. Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com Software Development Specialties: Enterprise Cloud Computing, Marketing software, SaaS, Digital Asset Management, Brand Management, Workflow Management, MRM, Publishing on Demand, Marketing Resource Management, Brand Asset Management, Media Asset Management, Branding Automation, Creative Management, Creative Asset Management

Responsibilities

  • ● At Bynder, we don't just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.
  • ● In an era of exploding content volume and complexity, the world's most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.
  • ● Ready to grow your career by helping the world's leading brands deliver exceptional content experiences Join our global team of 600+ 'Byndies' and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team.
  • ● You are being hired as an Enterprise Customer Onboarding Manager to masterfully guide our highest-ARR, highest-visibility global brands through enterprise-scale digital transformations. By 2026, your mission is to ensure top-tier organizations view Bynder as their essential, strategic brand ally for cross-functional content governance and ecosystem connectivity.
  • ● YOUR FIRST YEAR: THE IMPACT ROADMAP
  • ● We hire for outcomes. Here is what success looks like in your first year:
  • ● Day 90: You've mastered the Bynder platform ecosystem, our technical architecture logic, and successfully delivered your first complex enterprise system configuration for a Tier 1 client.
  • ● Day 180: You are a performance multiplier in the region, serving as the primary delivery strategist, across a tier-1 account portfolio, proactively mitigating global rollout risks, and driving rapid time-to-value to protect Net Retention targets.
  • ● Year 1: You have fundamentally leveled up our enterprise onboarding frameworks, scaled global data workflows through strategic AI integrations, and established a strategic foothold in our top-tier markets while securing high-quality client advocacy milestones.
  • ● At Bynder, collaboration is our superpower. You'll join a high-energy squad of professional services and onboarding specialists who excel at solving multi-layered enterprise challenges and winning as one. You will partner closely with our Product, Engineering, Sales, and Customer Success leadership teams to orchestrate cross-functional deal alignment and tailor complex solutions for enterprise requirements.
  • ● WHAT YOU WILL DO (WEEKLY FOCUS)
  • ● To reach your milestones, you will spend your time:
  • ● Enterprise Project & Implementation Management: Fully lead complex enterprise implementations across multiple stakeholders, business units, and workstreams, managing scope, legacy migrations, and custom integration requirements. Modify standard onboarding methodologies to fit unique enterprise client profiles.
  • ● Enterprise Strategy & Taxonomy Governance: Lead complex interactive workshops with customers for deep requirement gathering, advising global brands on taxonomy, metadata structures, and cross-functional DAM governance models.
  • ● Strategic AI Integration: Lead the adoption of AI tools to scale enterprise workflows, such as automating complex metadata mapping or multi-language content migration.
  • ● Strategic Business & Net Retention Impact: Directly influence Bynder's enterprise reputation and global Net Retention targets by driving rapid time-to-value and positioning onboarded accounts for long-term expansion and renewal. Identify qualified high-ARR expansion leads and seamlessly pass them to Sales to support regional ARR growth goals.
  • ● Enterprise Product Advocacy: Serve as an internal champion, collaborating directly with the Product and Engineering Teams to document, prioritize, and resolve complex implementation issues that require product fixes. Proactively secure high-quality enterprise G2 reviews and client advocacy milestones.
  • ● Matrix Leadership & Portfolio Hygiene: Orchestrate resources across Product, Engineering, and Sales to solve custom enterprise needs. Forecast resource requirements, monitor project budgets and supporting team effort, and maintain flawless project data hygiene within internal tracking systems like Kantata (Mavenlink), Jira, Catalyst, and Salesforce.