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Service Project Management Intern Back Market · Paris
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Back Market

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Service Project Management Intern

🗓️ Posted 2026-09-22 Paris Intern Hybrid ICT
💰 Salary Not shared 📊 Market 1,200 EUR–1,600 EUR/mo

About the Company

Back Market is a global online marketplace for certified refurbished electronics. The platform connects buyers with sellers of refurbished devices including smartphones, laptops, tablets, and gaming consoles, offering quality guarantees and competitive pricing. E-commerce / Refurbished Electronics Specialties: Refurbished Electronics, Marketplace Platform, B2C E-commerce, Device Certification, Sustainability, Quality Assurance

Responsibilities

  • ● HI, WE'RE BACK MARKET.
  • ● Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do more with what we already have.
  • ● Are you ready to join us
  • ● The Extended services team at Back Market is responsible for creating, developing and rolling out new innovative services and cool features for our end-customers all over the world. Within this department, the Team is supporting the business by ensuring that our offers answer our customers needs while being the best-in-class in terms of operational excellence.
  • ● As a Services Project Manager Intern, you will work within the Extended Services Team. You will improve customers' funnel/claim journey, launch new added-value features/service and make sure our current offer meets local customers' expectations and requirements.
  • ● YOUR MISSION (IF YOU ACCEPT IT):
  • ● Monitor the performance of active countries (revenue & customer experience) on Tableau & create reports and share suggestions of weekly action plans
  • ● Improve the NPS and the claim management process along with the Care Team to provide the best in class customer experience
  • ● Launch new features to our insurance offer to ensure our offer is cooler than Apple Care.
  • ● Ensure our current offer meets local customers' expectations & requirements (cross-team work with marketing & product teams and handle relations with local partners).
  • ● Roll out new services or new pricing (cross-team work with Country managers, legal teams, product, etc)
  • ● Work on the new range of Business-to-Customer premium services to increase customer conversion and loyalty
  • ● YOU ARE IN THE RIGHT PLACE IF:
  • ● Looking for a 6-month internship
  • ● English AND French are no-brainers (fully professional capability). If you're extra cool and speak more languages, bonus points for you
  • ● Strong analytical skills (Pack Office - Excel and PowerPoint skills). SQL is a strong plus, but not mandatory.
  • ● Strong organizational and project management skills (communication skills and data-driven)
  • ● You are proactive, have team spirit, and a high capacity to federate and work with transversal teams
  • ● ABOUT THE INTERNSHIP: ℹ