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IT Operations SpecialistAlan · Paris, France
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Alan

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IT Operations Specialist

🗓️ Posted 2026-09-07 Paris, France Fulltime Hybrid ICT
💰 Salary Not shared 📊 Market 3,000 EUR–4,200 EUR/mo

About the Company

Health can't wait. Alan is the prevention insurance. Founded in 2016, Alan is reinventing what health insurance should be: not just covering your employees when they get sick, but helping keep them healthy every day. Alan pairs exceptional insurance and service quality with innovative health services (a virtual clinic available 7 days a week, a medically supervised AI assistant, gamified prevention, no out of pocket eyewear), which provide access to affordable, personalized care and make prevention effective. All in a single, integrated experience designed for maximum employee adoption and simplified administration for your HR teams, with no intermediaries. Alan also offers plans dedicated to self employed workers and public sector employees. Over 1 million members trust Alan, across more than 37,000 companies and organizations of all sizes and sectors. With 800+ employees, Alan operates in France, Spain, Belgium, and Canada. Insurance Specialties: Santé, Assurance Santé, Well-being, Health, Insurance

Responsibilities

  • ● HEALTH CAN'T WAIT.
  • ● Not for symptoms to get worse. Not for a six month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.
  • ● Alan exists to end the wait.
  • ● Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.
  • ● So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
  • ● Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
  • ● Alan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity & access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil.
  • ● IT at Alan is more than just a helpdesk. Operations and support ('Run') take roughly 60% of your time initially, while the rest goes toward owning project-based initiatives ('Build') tailored to your experience level.
  • ● As you ramp up alongside senior engineers, your focus will naturally shift toward more build-focused work with wider impact.
  • ● The scope below is what the team owns, not a checklist for one person. We staff people according to their strengths and interests, and it evolves over time.
  • ● SUPPORT & ONCALL
  • ● Own L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers
  • ● Triage, communicate to users during incidents, and escalate appropriately
  • ● Document recurring issues and reduce ticket volume through self-service
  • ● DEVICE LIFECYCLE & ENDPOINT COMPLIANCE
  • ● Own the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval
  • ● Maintain role-based Kandji blueprints and least-privilege configurations
  • ● Contribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence
  • ● Own the physical side: laptop locker, hardware inventory, office equipment