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Senior Ops & Product BuilderAlan · Brussels, Belgium; Paris, France; Lyon, France; Bordeaux, France; Marseille, France;
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Alan

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Senior Ops & Product Builder

🗓️ Posted 2026-06-12 Brussels, Belgium; Paris, France; Lyon, France; Bordeaux, France; Marseille, France; Fulltime Hybrid ICT
💰 Salary Not shared 📊 Market 4,500 EUR–6,500 EUR/mo

About the Company

Health can't wait. Alan is the prevention insurance. Founded in 2016, Alan is reinventing what health insurance should be: not just covering your employees when they get sick, but helping keep them healthy every day. Alan pairs exceptional insurance and service quality with innovative health services (a virtual clinic available 7 days a week, a medically supervised AI assistant, gamified prevention, no out of pocket eyewear), which provide access to affordable, personalized care and make prevention effective. All in a single, integrated experience designed for maximum employee adoption and simplified administration for your HR teams, with no intermediaries. Alan also offers plans dedicated to self employed workers and public sector employees. Over 1 million members trust Alan, across more than 37,000 companies and organizations of all sizes and sectors. With 800+ employees, Alan operates in France, Spain, Belgium, and Canada. Insurance Specialties: Santé, Assurance Santé, Well-being, Health, Insurance

Responsibilities

  • ● HEALTH CAN'T WAIT.
  • ● Not for symptoms to get worse. Not for a six month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.
  • ● Alan exists to end the wait.
  • ● Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.
  • ● So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
  • ● Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
  • ● OPERATIONS AT ALAN
  • ● Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale.
  • ● As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience.
  • ● You'll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You'll be among the team mates structuring this community.
  • ● THE CHALLENGES
  • ● The job description is simple: you set the vision, make the hard calls, and own the outcome.
  • ● Here are some examples of missions our team is covering that you could lead:
  • ● Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy.
  • ● Building a global recovery engine: Establishing a billing monitoring framework to identify gaps early on. Then building assets & partnerships to drive costs down : designing a global recovery system that adapts to local legislation to support Alan's expansion. With millions invoiced every month and high growth, the impact on P&L is direct.
  • ● Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress.
  • ● Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction.
  • ● IF YOU HAVE SOME OF THE FOLLOWING, YOU MAY BE A GREAT FIT