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Operations CoordinatorAlan · Paris, France; Bordeaux, France
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Alan

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Operations Coordinator

🗓️ Posted 2026-09-28 Paris, France; Bordeaux, France Fulltime Hybrid Healthcare Medical
💰 Salary Not shared 📊 Market 2,300 EUR–3,000 EUR/mo

About the Company

Health can't wait. Alan is the prevention insurance. Founded in 2016, Alan is reinventing what health insurance should be: not just covering your employees when they get sick, but helping keep them healthy every day. Alan pairs exceptional insurance and service quality with innovative health services (a virtual clinic available 7 days a week, a medically supervised AI assistant, gamified prevention, no out of pocket eyewear), which provide access to affordable, personalized care and make prevention effective. All in a single, integrated experience designed for maximum employee adoption and simplified administration for your HR teams, with no intermediaries. Alan also offers plans dedicated to self employed workers and public sector employees. Over 1 million members trust Alan, across more than 37,000 companies and organizations of all sizes and sectors. With 800+ employees, Alan operates in France, Spain, Belgium, and Canada. Insurance Specialties: Santé, Assurance Santé, Well-being, Health, Insurance

Responsibilities

  • ● HEALTH CAN'T WAIT.
  • ● Not for symptoms to get worse. Not for a six month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.
  • ● Alan exists to end the wait.
  • ● Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.
  • ● So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
  • ● Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
  • ● OPERATIONS AT ALAN
  • ● The Operations Community's core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.
  • ● As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting
  • ● Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.
  • ● We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them.
  • ● We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.
  • ● Want to learn more about Ops at Alan Read how we work and hire https://app.notion.com/p/alaninsurance/Product-Ops-builders-and-coordinators-Alan-your-hiring-process-3021426e8be7815cb164d629cfe3b455 and watch our team in action https://www.youtube.com/playlist list PL643LyZcrKMDaW7cW0GytXy5VkaqTOU6
  • ● FOR THIS ROLE, YOU NEED TO BE BASED IN FRANCE, BELGIUM OR SPAIN
  • ● The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) .
  • ● Their core responsibilities (+- 70/80% of the time) are to:
  • ● Run our Insurance or Health services processes - that's why we call them Ops Runners internally
  • ● Ensure the day-to-day follow up and monitoring of our operations
  • ● Flag risks and opportunities