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Royal Service Agent (Telephone Operator - Arabic Speaker)

🗓️ Posted 2026-08-01 UAE Hybrid Customer Service Call Centre

Company shared salary

NA

Market rate

AED 5,500–AED 8,500/mo (AED 66,000–AED 102,000/yr)

Based on similar roles (title + domain + location).

About the Company

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club. Job Description - Consistently offer professional, friendly and engaging service - Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender. - Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice. - Take ownership of the caller's request and ensure follow up according to the hotel's standards - Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering. - Act as dispatcher through Royal Service for security, guest services and other colleagues in operations. - Update Service Requests and work orders and dispatch to the right department. - Maintain and monitor the "Royal Service" software system and ensure that all services provided at Royal Se

Requirements

  • ● Fluency in Arabic language is a must, speaking and writing
  • ● Previous role as a Telephone Operator is a must
  • ● Must possess outstanding guest services skills and sophisticated verbal communication skills.
  • ● Computer literate in Microsoft Windows applications required. Knowledge of Opera Property Management System an asset.
  • ● Strong interpersonal and problem solving abilities.
  • ● Highly organized, responsible & reliable.
  • ● Ability to work well under pressure in a fast paced environment.
  • ● Ability to work cohesively with fellow colleagues as part of a team.
  • ● Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • ● Fluency in English, secondary language preferred.