Customer Service Officer

About the Company

Responsibilities

• ● Manage the end-to-end customer order process, from order receipt through delivery, invoicing, and customer communication.
• ● Support OE, Aftermarket, and Intercompany customers across multiple markets and business units.
• ● Maintain customer forecasts and coordinate demand updates with Planning and Production teams.
• ● Build strong customer relationships through proactive communication and responsive support.
• ● Coordinate deliveries, shipment schedules, and logistics activities to ensure on-time performance.
• ● Resolve customer inquiries, complaints, shortages, and delivery issues while driving timely corrective actions.
• ● Monitor inventory availability, customer requirements, and credit-related risks.
• ● Track customer service KPIs and contribute to continuous improvement initiatives across the supply chain.
• ● No two days are the same-you'll be at the center of customer satisfaction, operational coordination, and business success.
• ● We'd Love to Hear From You If You Are...
• ● An experienced customer service or supply chain professional who enjoys working with customers and solving operational challenges.
• ● Someone who can confidently coordinate with multiple stakeholders and keep things moving.
• ● A relationship builder who thrives on delivering exceptional customer experiences.
• ● Highly organized, detail-oriented, and able to manage multiple priorities at once.
• ● Looking for a role that combines customer interaction, order management, logistics, and supply chain exposure.
• ● Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field.
• ● + years of experience in Customer Service, Order Management, Supply Chain, or ERP/MRP operations within a manufacturing environment.
• ● Strong knowledge of customer order management, forecasting, inventory planning, and logistics coordination.
• ● Strong communication, problem-solving, and stakeholder management skills.
• ● Good command of both Thai and English.