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Resort Assistant Manager (Duty Manager)

🗓️ Posted 2026-07-25 UAE Hybrid Hospitality Tourism

Company shared salary

NA

Market rate

AED 10,000–AED 16,000/mo (AED 120,000–AED 192,000/yr)

Based on similar roles (title + domain + location).

About the Company

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club. Job Description - Oversee the daily Operations of the Front Desk. - Coach, lead, guide and direct the efforts of the team of Reception Agents. - Provide support to Front Desk Manager in the daily operational duties. - Consistently offer friendly, engaging and a service culture that contributes positively to the service provided within our brands. - Adhere to the established financial guidelines and control all costs. - Regularly review Open Balance report and ensure that guests in-house have sufficient deposit to cover for their estimated total charges upon departure. - Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods. - Overlook the operational house bank. - Perform accurate, moderately complex arithmetic functions using acceptable electronic device; including correctio

Requirements

  • ● Passion for guest service.
  • ● Excellent written and verbal communication, interpersonal and leadership skills.
  • ● Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • ● Degree or Diploma in Hospitality Management is an asset.
  • ● Fluency in English, secondary language preferred
  • ● Minimum of 1 year previous proven supervisory position or equivalent.
  • ● Knowledge of Opera/Opera Cloud Property Management System an asset.
  • ● Strong guest service orientation and training skills background required.
  • ● Ability to work independently and prioritize responsibilities.
  • ● Computer proficiency in a Windows environment (Word, Excel, PowerPoint).