ICT Support Officer

About the Company

About the Role

Responsibilities

• ● Assisting with the administration, maintenance and support of Council's ICT infrastructure, networks, servers, software applications and Microsoft 365 environment.
• ● Providing first-level and escalated technical support to Council staff for hardware, software, mobile devices and business applications.
• ● Supporting Council's cybersecurity systems, Essential Eight controls, security awareness training, incident response and ICT risk management activities.
• ● Assisting with the administration of websites, intranet platforms, user accounts, access permissions, remote access services and approved AI technologies.
• ● Maintaining backup, disaster recovery and business continuity arrangements, including testing and documentation of recovery processes.
• ● Supporting audiovisual systems, livestreaming of Council meetings, CCTV systems and virtual desktop environments.
• ● Liaising with staff, external contractors and service providers to ensure the effective delivery of ICT services and projects.
• ● Developing and maintaining ICT documentation, records and operational procedures, while contributing to the continuous improvement of Council's technology services.
• ● Ensuring all ICT activities are undertaken in accordance with Council policies, cybersecurity requirements, records management obligations and workplace health and safety standards.
• ● Enjoy ongoing training and professional development.
• ● Local government is a rewarding industry where you get to directly serve and work to improving the Inverell community for everyone.
• ● Council actively promotes a healthy work-life balance with health and wellbeing days, active social club, and a positive and friendly atmosphere among colleagues.
• ● Access to flexible working arrangements, including flex time for eligible staff.
• ● Generous leave entitlements, including 4 weeks of annual leave, 1 week of MyLeave, and access to long service leave after only 5 years of service
• ● Fitness Passport provides access to a local gym and Inverell Aquatic Centre for a discounted rate, and Gold members also enjoy access to gyms and fitness facilities across Australia.
• ● For those who may join us from outside of Inverell, enjoy participation in The Welcome Experience to help settle in, find schools, leisure or just an opportunity to socialise with other locals.

Requirements

• ● Relevant tertiary or industry based qualifications acceptable to the Director Corporate and Community Services.
• ● NSW Class C Drivers Licence.
• ● Skills and experience relating to identifying solutions, installation, maintenance and troubleshooting, hardware and software applications; including but not limited to network and computer operating systems, personal computer operations, mobile devices and office productivity applications.
• ● Demonstrated skills and experience in the administration and support of Microsoft 365 services, including user and access management, Microsoft Teams, Exchange Online, SharePoint, endpoint and device management, and associated security services.
• ● Demonstrated skills and experience in cybersecurity administration, including identity and access management, endpoint security, patching and vulnerability management, security monitoring, and assisting with cybersecurity incident response.
• ● Knowledge and practical experience in implementing and maintaining cybersecurity controls, including the Australian Cyber Security Centre Essential Eight.
• ● Demonstrated commitment to continuous improvement and the acquisition of new skills, both professionally and personally.
• ● Demonstrated ability to plan, prioritise and organise assigned tasks and determine a course of action to meet deadlines.
• ● Demonstrated high level oral and written communication skills including but not limited to assisting staff, especially those with limited ICT skills, in both hardware and software issues.
• ● Specific industry qualifications in ICT products used by Inverell Shire Council.
• ● Experience with supporting any of Council's key ICT products, including: o Microsoft 365 and associated cloud services o Microsoft Entra ID o Vmware o Citrix o Windows based servers o Telstra IP Telephony o CCTV o Audio visual, meeting room and livestreaming systems o HP Arubra switched network o Enterprise Systems - Technology One, Pathway and Content Manager
• ● Experience supporting and administering websites, intranet platforms and associated content management systems.
• ● Knowledge of, or experience with, artificial intelligence tools used in a business environment, including Microsoft 365 Copilot and related technologies.