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Service Desk TechnicianKinetic IT · Fremantle, Perth WA
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Kinetic IT

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Service Desk Technician

🗓️ Posted 2026-10-08 Fremantle, Perth WA Full-time Hybrid ICT
💰 Salary Not Disclosed AUD 📊 Market A$5,417–A$7,083/mo

About the Company

Enhancing the human experience through technology Kinetic IT has come a long way since opening its doors in 1995, emerging as one of Australia's leading ICT managed services providers. A proud Australian-owned company, Kinetic IT's operations spread across the country with offices located in Western Australian, the Northern Territory, Victoria and New South Wales. Our team of more than 1200 experienced staff deliver quality services to large and complex IT environments across a range of industries, including government, corporate, resources and utilities sectors. We value our longstanding relationships with our customers, striving to provide tailored services aligned with each individual organisation's vision. A key component of Kinetic IT's success has been its dedication to proven processes and frameworks. As one of Australia's first adopters of ITIL Service Management methodologies, we continue to deliver training programs to the rest of the ICT industry as an accredited training provider and examination centre. Kinetic IT's people-focused culture ensures we maintain a vibrant and dynamic workplace that embraces both teamwork and individuality. We provide ample training opportunities and dedicated career paths for our staff, making us a recognised employer of choice. IT Services and IT Consulting Specialties: ICT infrastructure services, ICT support services, service management training, service management and infrastructure management tools, cyber security

About the Role

As a Service Desk Technician, you'll be the first point of contact for customers seeking technical support. You'll use your communication and problem-solving skills to assist users, troubleshoot issues, and ensure an exceptional customer experience. Working within a supportive team environment, you'll receive comprehensive training and ongoing development opportunities while gaining valuable experience in the IT industry.

Responsibilities

  • ● Providing first-level support and troubleshooting assistance via phone and other support channels
  • ● Logging, managing and resolving service requests and incidents while meeting service expectations
  • ● Escalating complex issues to specialised support teams when required
  • ● Delivering a high standard of customer service in every interaction
  • ● Collaborating with internal teams, vendors and service providers to achieve positive outcomes
  • ● Contributing to continuous improvement initiatives and sharing knowledge across the team

Requirements

  • ● Ability to obtain National Police Clearance & other security check
  • ● Strong communication skills and a genuine passion for helping people
  • ● Previous experience in customer service, contact centre, hospitality, retail or similar customer-facing roles is highly regarded
  • ● The ability to learn new technologies, processes and systems quickly
  • ● Strong attention to detail and the ability to follow procedures accurately
  • ● A positive attitude, resilience and a team-focused mindset
  • ● Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
  • ● For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
  • ● At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact.
  • ● With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond.
  • ● We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
  • ● As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.
  • ● Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
  • ● Advance your career - Access new roles via our internal 'Opportunity Marketplace' careers hub.
  • ● Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
  • ● Celebrate together - Social events, cultural celebrations, end-of-year functions and more.
  • ● Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.
  • ● Work with us as we bring technology to life. Apply today or send your CV direct to [email protected] .
  • ● You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.