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Application AnalystGRANITE GROUP · Melbourne VIC
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GRANITE GROUP

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Application Analyst

🗓️ Posted 2026-10-08 Melbourne VIC Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$2,027/mo

About the Company

We are currently seeking a graduate Applications Support Officer to support our client's Applications Team within their Information Technology Services function. This is an excellent opportunity for a recent IT or Information Systems graduate to build hands-on experience in application support, user access management, service desk operations, documentation and business systems while developing a strong understanding of local government technology environments.

About the Role

Working closely with the Applications Team, you will provide day-to-day support for business applications and assist with the administration of systems, user access, service requests and application documentation. A key focus of the role will be supporting the administration of the Simplex property and rating system , maintaining accurate records and assisting with the triage and resolution of application-related support requests.

Responsibilities

  • ● Assist with the administration and support of business applications and ticketing systems.
  • ● Process and maintain user access requests in line with security and approval requirements.
  • ● Create, modify, review and deactivate user accounts.
  • ● Monitor, triage, categorise and assign application support tickets.
  • ● Provide first-level support and resolve routine application issues where appropriate.
  • ● Escalate complex issues to senior team members and vendors.
  • ● Assist with testing and validation of application changes, upgrades and enhancements.
  • ● Develop and maintain user guides, procedures, knowledge articles and support documentation.
  • ● Document business processes, system configurations and support procedures.
  • ● Conduct research into application functionality, best practices and emerging technologies.
  • ● Assist with analysis and research to support business improvements and Applications Team initiatives.

Requirements

  • ● Information Technology
  • ● Information Systems
  • ● Business Information Systems
  • ● or a related discipline.
  • ● Strong written and verbal communication skills.
  • ● Excellent attention to detail and organizational skills.
  • ● Analytical and problem-solving abilities.
  • ● A customer-focused approach with strong interpersonal skills.
  • ● The ability to work collaboratively within a team.
  • ● Proficiency in Microsoft Office applications.
  • ● Exposure to enterprise business applications or local government systems.
  • ● Understanding of IT Service Management principles or ticketing systems.
  • ● Experience developing documentation or process maps.
  • ● Knowledge of user access management and information security principles.