ICT Support Officer

About the Company

About the Role

Responsibilities

• ● Provide Level 1 and Level 2 technical support to staff and students across hardware, software, devices and classroom audiovisual systems.
• ● Configure, deploy and maintain the College's 1:1 student device fleet using Mobile Device Management (MDM) tools, including Microsoft Intune and Autopilot.
• ● Support the maintenance and troubleshooting of wired and wireless network infrastructure.
• ● Assist with the administration of user accounts and access across Active Directory, Azure and Microsoft 365 environments.
• ● Support teachers and students in the effective use of digital learning platforms and classroom technologies, including SMART Boards, Lumio and Microsoft Teams.
• ● Maintain accurate records of ICT hardware, software and associated licences.
• ● Support the College's cloud and on-premise ICT infrastructure, including Microsoft Azure, Intune and Autopilot.
• ● Support secure identity services, including Entra ID, SSO integrations and MFA protocols.
• ● Assist with cybersecurity and compliance initiatives, including Essential Eight security practices and the Linewize Student Safety Platform.
• ● Support the effective use of technology and data platforms, including Power BI, Power Automate and Power Apps.
• ● Provide technical support and escalation for more complex issues involving networks, servers and enterprise applications such as Sentral.
• ● Maintain appropriate ICT documentation, systems and processes.
• ● Provide responsive and professional support to staff and students, explaining technical concepts clearly to non-technical users.
• ● Work collaboratively with the ICT team to identify opportunities to improve systems, processes and the overall digital learning environment.
• ● Stay current with emerging technologies and contribute to the ongoing development of the College's ICT environment.
• ● Uphold the values and ethos of Minarah College and undertake other duties as directed.
• ● Relevant qualifications in Information Technology, Computer Science or a related discipline.
• ● Demonstrated experience in an ICT support or technical support role.
• ● Strong knowledge of Microsoft 365, Windows, Azure, Intune and device management.
• ● Demonstrated ability to troubleshoot hardware, software, network and classroom technology issues.
• ● Knowledge of wired and wireless networking, user administration and ICT security practices.
• ● Strong communication, interpersonal and problem-solving skills, with the ability to support non-technical users.
• ● Excellent organisational skills and the ability to prioritise and manage multiple requests.
• ● Ability to work collaboratively as part of a professional ICT team.
• ● Experience with school-based ICT systems such as Sentral, Papercut, Vivi or similar (desirable).
• ● Experience working in an educational environment (desirable).
• ● Knowledge of cybersecurity frameworks, including Essential Eight (desirable).
• ● A commitment to the values and ethos of Islamic education.
• ● Professionalism, initiative, integrity and a commitment to continuous improvement.
• ● Current NSW Working with Children Check.
• ● Full Australian working rights.
• ● To apply for this position, please submit your resume and a cover letter addressing the key selection criteria to [email protected] by Monday 12 October 2026 .
• ● Your cover letter should outline your relevant experience, technical skills and suitability for the position.
• ● Applications will be reviewed as they are received and shortlisted candidates may be contacted throughout the recruitment process. We encourage interested candidates to apply as soon as possible.
• ● We look forward to receiving your application
• ● Minarah College is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals.
• ● Child Safety Commitment: Minarah College is committed to safeguarding and promoting the welfare of children and young people and expects all staff to uphold the College's child safeguarding policies and legislative requirements.
• ● For more information about Minarah College, please visit our website at www.minarah.nsw.edu.au