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Aveva software Australia Pty Ltd

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Senior Enterprise SCADA Technical Support Engineer

🗓️ Posted 2026-09-24 Macquarie Park, Sydney NSW Full-time Hybrid ICT

Company shared salary

NA

Market rate

A$8,333–A$12,500/mo (A$99,996–A$150,000/yr)

Based on similar roles (title + domain + location).

About the Company

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy. Job Title: Senior Enterprise SCADA Technical Support Engineer Location: Sydney Australia Employment Type: Full Time We are seeking an experienced Senior Enterprise SCADA Technical Support Engineer to join our global support organisation, helping customers operate, maintain, and expand mission-critical SCADA environments across the energy, utilities, pipeline, water, and industrial infrastructure sectors. This role provides advanced technical support for AVEVA Enterprise SCADA (OASyS) deployments and works directly with customers, engineering, product development, and project teams to resolve complex operational challenges. You'll work with a highly specialised global team supporting some of the world's most critical operational systems. This is an opportunity to develop deep expertise in enterprise SCADA technology, influence product improvements, collaborate with industry-leading customers, and solve technically challenging problems that have real-world impact.

Responsibilities

  • ● Resolve complex software, system, integration, communications, and performance issues in enterprise SCADA environments.
  • ● Lead technical investigations, root cause analysis, replication, escalation, and resolution of critical customer incidents.
  • ● Support installations, upgrades, migrations, commissioning activities, and system expansions.
  • ● Troubleshoot enterprise SCADA applications, HMI displays, alarm systems, real-time databases, historian integrations, and communications infrastructure.
  • ● Partner with Product Development and R&D teams to validate defects, test fixes, and improve product quality.
  • ● Create knowledge base content, technical notes, troubleshooting guides, and best-practice documentation.
  • ● Act as a trusted technical advisor to customers operating critical infrastructure systems.
  • ● Occasionally travel to client sites.

Requirements

  • ● Strong experience supporting enterprise-scale SCADA, industrial automation, or operational technology (OT) environments.
  • ● Deep understanding of SCADA/HMI architectures, high availability, redundancy, failover, and mission-critical operations.
  • ● Experience troubleshooting Windows Server environments, networking, and distributed systems.
  • ● Experience with Microsoft Hyper-V administration and backup tasks.
  • ● Strong SQL Server knowledge, including querying, troubleshooting, and performance analysis.
  • ● Experience with software diagnostics, scripting, or development using technologies such as C, VB.NET, C++, or similar.
  • ● Excellent customer-facing communication, problem-solving, and stakeholder management skills.
  • ● Ability to work independently while collaborating effectively across global teams.
  • ● Direct experience with AVEVA Enterprise SCADA , OASyS DNA , Telvent OASyS , or related platforms.
  • ● Knowledge of industrial protocols such as DNP3, Modbus, OPC, IEC, and field devices including RTUs and PLCs.
  • ● Experience in Oil & Gas, Pipelines, Utilities, Water, Power, or other critical infrastructure industries.
  • ● Experience supporting geographically distributed, highly available SCADA systems.
  • ● Understanding of OT cybersecurity and industrial networking concepts.
  • ● Strong administration experience with Microsoft Hyper-V , including virtualisation, clustering, storage, networking, performance optimisation, and disaster recovery.
  • ● Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
  • ● If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
  • ● You'll also be joining an award-winning workplace. AVEVA is Great Place to Work Certified in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition.
  • ● Find out more: https://www.aveva.com/en/about/careers/
Credential Requirements for Australia

Requirements shown are for Indian professionals relocating to Australia.

🟡

ACS Skills Assessment

Australian Computer Society

Required for PR/Visa
Cost: AUD 530 Timeline: 6–8 weeks

Required for skilled visa (189/190/491) only — not required to work as IT professional